Forum Discussion
Metrics - Email sent during meetings and multitasking
Recently I stumbled across a questions related to the time sending emails during meetings and how it can contribute to multitasking ratings.
So, it is know that when you send emails during meetings the user have an initial default time of 5 min reading and 2,5 min sending emails so we can calculate email hours during meetings, thus the multitasking rating.
The question I have is... what about the emails we receive when someone in the meeting schedules a meeting? Do they count as an email sent during the meeting therefore counting for the email hours during meetings metric?
Thanks in advance!
Hi VI_Migration!
Multitasking hours are determined by the hours spent sending email's or IM's during meetings. Received emails are not calculated in this metric, and this metric is determined against a person using the person query.
Email hours during meetings - I don't find this as a standard metric, and don't seem to be able to create a custom metric, so assume you're referring to Email sent during meetings? If yes, this is the count of the number of emails (not hours) sent in that specific meeting. This metric can be found as default within a meeting query.
Essentially, emails received during meetings are not calculated against an individual, and emails sent during meetings are calculated against a specific meeting within a meeting query by default.
If you wanted to calculate the number of emails that people send during meetings, you could create a custom metric in the person query, with the following filter:
With regards to emails received - I do not think that this is an available metric at this point.
I hope that answers your question/s! Keep well!
3 Replies
I stand corrected - but I do not think that meeting invites are calculated as a sent email...
Hi VI_Migration!
Multitasking hours are determined by the hours spent sending email's or IM's during meetings. Received emails are not calculated in this metric, and this metric is determined against a person using the person query.
Email hours during meetings - I don't find this as a standard metric, and don't seem to be able to create a custom metric, so assume you're referring to Email sent during meetings? If yes, this is the count of the number of emails (not hours) sent in that specific meeting. This metric can be found as default within a meeting query.
Essentially, emails received during meetings are not calculated against an individual, and emails sent during meetings are calculated against a specific meeting within a meeting query by default.
If you wanted to calculate the number of emails that people send during meetings, you could create a custom metric in the person query, with the following filter:
With regards to emails received - I do not think that this is an available metric at this point.
I hope that answers your question/s! Keep well!
Hi VI_Migration , thanks for the response!
So my main question is since we consider only hours spent sending emails, when a attendee book a meeting during the meeting which will automatically send invite emails to the participants from the attendee mailbox, does these emails count as email sent for the multitasking metric?