Forum Discussion
Issue with Wellbeing - Balance and flexibility PowerBI Dashboard
Hi Pietro, I'm sorry that you experienced this.
There has been an update to the Active connected hours metric recently, and some errors may show in previously run templates. Could you try run a new Wellbeing query by clicking on the "Wellbeing - balance and flexibility" template and go through the query creation process including downloading the new PBI template and loading the queries in the new template?
On your second question on the warning signs in some of the metrics, please check the warning message on top of the query page - see below screenshot for an example. The warning message should explain the possible causes.
Please let me know if the new template goes through, and don't hesitate to reach out with questions. If you still experience errors, please open a ticket so that the team can investigate further. Thank you for your patience.
Microsoft
Hi Pietro,
Thank you for the question. I have included the documentation for the dashboard and a troubleshooting guide for PBI reports from Viva Insights.
https://learn.microsoft.com/en-us/viva/insights/advanced/analyst/templates/wellbeing
https://learn.microsoft.com/en-us/viva/insights/advanced/analyst/templates/power-bi-faq-troubleshoot
I will also contact the product team to get additional help for you. Have you submitted a support ticket for this issue yet?
Hi Jake,
thank you for the link, but unfortunately it doesn't help me in this particular issue, I haven't opened yet a ticket, i will do it. In the meanwhile, is it possible to try another way to solve it?
Thank you very,
Pietro
Stacey_FangHi Pietro, I'm sorry that you experienced this.
There has been an update to the Active connected hours metric recently, and some errors may show in previously run templates. Could you try run a new Wellbeing query by clicking on the "Wellbeing - balance and flexibility" template and go through the query creation process including downloading the new PBI template and loading the queries in the new template?
On your second question on the warning signs in some of the metrics, please check the warning message on top of the query page - see below screenshot for an example. The warning message should explain the possible causes.
Please let me know if the new template goes through, and don't hesitate to reach out with questions. If you still experience errors, please open a ticket so that the team can investigate further. Thank you for your patience.