Forum Discussion

VI_Migration's avatar
VI_Migration
Silver Contributor
May 05, 2022
Solved

Incorrect "Value" field in Nudge Tracking

While tracking a nudge plan, I noticed the value metric below one of the KPIs, the information tool tip suggests this dollar amount takes from the employee salary field. If that salary field is not p...
Wellbeing
  • Jake_Caddes's avatar
    Jake_Caddes
    May 25, 2022

    Hi VI_Migration I apologize for the delay in getting back to you. I heard back from engineering and the product team who looked into this for us. They said in this case the customer has uploaded HR file that contains HourlyRate column and that column has value of 1 or lower. That results in the calculation error. 

    Their advice was to let you know that you should reach out to Viva Insights/WPA Administrator to upload a new file with corrected HourlyRate values.

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
May 25, 2022

Hi VI_Migration I apologize for the delay in getting back to you. I heard back from engineering and the product team who looked into this for us. They said in this case the customer has uploaded HR file that contains HourlyRate column and that column has value of 1 or lower. That results in the calculation error. 

Their advice was to let you know that you should reach out to Viva Insights/WPA Administrator to upload a new file with corrected HourlyRate values.

Resources