Forum Discussion
Solved
Collaboration tool - how is it measured?
While time spent in meetings is quite clear in terms how it is calculated, how is the amount of time spent in email and IMs calculated?
Hi VI_Migration!
It's calculated in pretty much the same way.
- Email hours = number of hours spent sending and receiving email
- Instant message hours = number of hours spent in IMs in Teams with at least one other person
Refer to this link for a more detailed look at metrics and their descriptions: https://docs.microsoft.com/en-us/viva/insights/use/metric-definitions
Hi VI_Migration and VI_Migration ,
I stand corrected - but believe that the logic is identical. The value is a sum of the time the person spent reading and responding to an IM with at least one other person in Teams.
Recently, the introduction of the "channel hours" metrics allows an analyst to break down this time into private chats and channel chats.
But regardless, I understand the way in which this time is calculated to be the same...