Forum Discussion
How do I get support with Authentication when it doesn't work?
I have a business 365 account but changed address and so my credit card payments stopped. However, I can't log in to my account because I have an authentication problem (my authentication app on iPhone is still working but the entry for this account has gone and there is a new one called "Microsoft Entra ID" but when I go to get the authentication code this "Entra ID" authenticator does not produce it).
To get help from Microsoft it always asks for authentication. I would like to keep this account and start paying again but I can't find a way to get help to fix the authentication problem because raising a ticket or talking to an agent requires authentication.
3 Replies
Hi,
You are in the wrong forum here, because this one is about the database management system Microsoft Access. You could post your authentication question in the Microsoft Q&A forums. They have tags for Authenticator
https://learn.microsoft.com/en-us/answers/tags/792/microsoft-security-microsoft-authenticator
or several for subscription questions, like
Servus
Karl
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Access Forever News DevCon
Access-Entwickler-Konferenz AEKOh right! I thought the forum was about account access.
If someone from Microsoft could contact me I'd be happy to restart my Business 365 subscription. You just need to tell me how to get past authentication and update my address.
