Forum Discussion

Keith999's avatar
Keith999
Copper Contributor
Aug 30, 2020

Access Crashes

In query design mode, when I right click on a field and choose "ZOOM", access crashes, this happens in all my databases and on both my desktop PC and on my Laptop, both are running office 365, can you help?

  • George_Hepworth's avatar
    George_Hepworth
    Silver Contributor

    Keith999 

     

    Unexplained crashes are hard to diagnose and even harder when we have only a description of the problem.
    That said, the most likely causes include a problem in the installation of Office/Access. I note that you have the same problem in all accdbs and on two computers, suggesting an application level problem.

     

    So, your first trouble-shooting step would be to repair the Office installation, then escalate to a full repair if that doesn't correct the problem.

     

    Sometimes, even a simple reboot of a computer can clear up transient problems. I know it's almost a cliche, but it is always a good first step, as well.

     

    If that doesn't get you back on track, please problem more info on the specific version of Microsoft Office 365 you have installed. 

    Thanks.

    With Joy Wend Your Way

    • It's been reported to the Access Dev Team.  Waiting to see what they say on the matter.

  • bsangersbach's avatar
    bsangersbach
    Copper Contributor

    Keith999 I experienced the same issue, whether using the keyboard shortcut or right click approach...manually prompting Office to update as of today pulls an update that fixes the issue.