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Mike Allen's avatar
Mike Allen
Copper Contributor
Nov 09, 2025
Solved

Problem Exporting Copilot with Custom Connection

I have a clean environment in which I have created a single solution, "Xero4Copilot", that contains a single agent "Executive Summary". This agent uses a Custom Connector "Odatalink_report", which is...
  • UhLukas's avatar
    Nov 10, 2025

    Here’s Some Other Helpful Steps

    Solution 1: Add the custom connector to a solution

    • This is the most frequent cause of the “Solution Export Error”.
    • Create a new solution specifically for your custom connector.
    • Add the custom connector to this solution
    • Export this connector solution first. 
    • Import the connector solution into the target environment. 
    • Then import the main solution containing your Copilot

    Solution 2: Verify credentials and configuration

    • Ensure you have the correct API key or used a Valid Microsoft Entra authentication method.
    • Check that the correct regional API endpoint is being used.
    • If you are using a deployment, ensure there are no blank spaces at the beginning or end of the deployment name. 

    Solution 3: Check for other potential issues

    • Firewall/Antivirus: Make sure your firewall or antivirus settings are not blocking the connection.
    • Internet Connection: A stable and reliable internet connection is necessary for many Copilot functions.
    • Sample JSON: When building a custom connector, you may need to define default responses by importing sample JSON data for your actions to ensure the Copilot can understand the data structure, according to this YouTube video

    Hope This Helps Mike Allen​

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