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Mike Allen's avatar
Mike Allen
Copper Contributor
Nov 09, 2025
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Problem Exporting Copilot with Custom Connection

I have a clean environment in which I have created a single solution, "Xero4Copilot", that contains a single agent "Executive Summary". This agent uses a Custom Connector "Odatalink_report", which is...
  • UhLukas's avatar
    Nov 10, 2025

    Here’s Some Other Helpful Steps

    Solution 1: Add the custom connector to a solution

    • This is the most frequent cause of the “Solution Export Error”.
    • Create a new solution specifically for your custom connector.
    • Add the custom connector to this solution
    • Export this connector solution first. 
    • Import the connector solution into the target environment. 
    • Then import the main solution containing your Copilot

    Solution 2: Verify credentials and configuration

    • Ensure you have the correct API key or used a Valid Microsoft Entra authentication method.
    • Check that the correct regional API endpoint is being used.
    • If you are using a deployment, ensure there are no blank spaces at the beginning or end of the deployment name. 

    Solution 3: Check for other potential issues

    • Firewall/Antivirus: Make sure your firewall or antivirus settings are not blocking the connection.
    • Internet Connection: A stable and reliable internet connection is necessary for many Copilot functions.
    • Sample JSON: When building a custom connector, you may need to define default responses by importing sample JSON data for your actions to ensure the Copilot can understand the data structure, according https://youtu.be/P8mKbncVNmo. 

    Hope This Helps Mike Allen​

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