A New Era for ITSM: Why 2025 Demands a Shift IT Service Management (ITSM) is entering a phase of reinvention. For years, organizations have leaned heavily on automation platforms like ServiceNow, J...

For years, the central mission of IT Service Management (ITSM) has remained steady: resolve tickets faster, meet SLAs, and deliver better service to users. Automation certainly moved the needle—but i...