Recent Discussions
Introducing the new look of the Health Bot management portal
In the next few weeks, a new version of the Health Bot management portal will be rolled out. The new version has an improved UI and enhanced accessibility. The transition will be seamless and does not require any action from your end. As always, we are happy to hear your feedback, please use the smiley icon at the top-right side of the frame to submit your feedback. What is new? New stylish look and feel: The scenario editor tool is now keyboard accessible: Users can smartly navigate the scenario flow, using the Arrows and Tab keys. All the actions applicable to the scenario steps are keyboard accessible as well. Adding and Deleting edges are also accessible using the Enter and Delete keys. Users can even move the steps around the canvas using the Shift+Arrows keys. Smooth navigation to and from the Scenario Editor tool: Open the Editor by clicking the “Edit steps” button: Navigate back to scenario management using the “Back arrow”: Using the navigation bar to the left, any page in the portal is one click away even from within the editor. Search & Filter: Every page containing a table or list includes also a Search & Filter component on the right-side of the page: And many more experience enhancements. Useful tips to boost your experience: To add a new element on the canvas to a specific location, use the mouse right-click and the Add menu will pop-up, each of the 3 categories will expand to the list of elements. To easily open a sub-scenario from within a parent scenario, click the “Open scenario” button from the actions menu, and the sub-scenario will be opened in a new tab. To select multiple elements and edges, press the Shift key and select the desired elements with your mouse. You can move them around and you can also delete them by using the Delete key. To restart the WebChat conversation, use the new Start-over button next to the language picker. Use your mouse roller to zoom the canvas in and out."Welcome Scenario" to enable automatic "call to action" in Healthcare Bot
Previously, only "Welcome messages" were supported in which markdown could be used to convey a welcome message on initial interaction with the Healthcare Bot. We got numerous requests from our customers to be able to trigger more elaborate uses cases where some "call to action" could be expressed and conversation could be started without "free text" utterances typed by the user. So, "Automatic Welcome scenario" was introduced. However, there is one major limitation to the "Welcome scenario": It does not support a multi-turn conversation. This means that you can't use any prompts that will ask the user for a value and use this value in the same scenario. It will simply return to the root of the conversation after the welcome scenario had run. The workaround for this: If you need to prompt the user for an action, is to show a statement with a Hero Card or an Adaptive Card that will display an option to click. Clicking the action button will "postBack" whatever value you have set in the card that will trigger another scenario that can be a multi-turn one. In the sample statement below, we show a "Hero Card" with two options. Selecting one of the options, will trigger another scenario which can be a multi-turn one. To assign a "Welcome Scenario", navigate to the "Configuration/Conversation" tab and scroll down to the "Automatic Welcome Scenario". Select the welcome scenario you just created from the dropdown. Note: Welcome scenario will override the "Automatic welcome message" if exists Now each time the user opens the Bot client, he will be prompted with the welcome scenario. Selecting one of the options will begin another scenario as defined in the Hero Card as shown below
Request for Documentation
Hi Team, I was wondering if there was a good resource for deploying my healthcare bot and connecting it to a channel. I have deployed many regular bots and was wondering where/if a channel registration is needed, or how I find the endpoint of my healthcare bot to then chat with it from somewhere outside the portal. Thanks, Dave
conversation logs in Healthcare bot
Hi Team, i am able to see the "conversation logs" option next to "unrecognized utterances" logs in screen shots provided in the documentation but unable to see that in the Health Bot service tool. Please help us where to check these logs other than typing the log keyword in the conversation flow in the bot.
How do you find the doctor type in the Healthcare Bot
So I am very new to the Azure platform and I got into the Healthcare bot feature because I read that I could find the type of doctor according to the documentation. Though I have no clue on how to approach this as nothing is mentioned in the documentation on this particular topic. I was wondering if anyone could help me with that. I am in a bit of a hurry here I was thinking I'd find something on the populartemplates but I don't see anything that'd help me.
Unable to handoff user to live agent from Microsoft Health Bot Service to Microsoft Teams
Hi, I had configured health bot according to these link https://docs.microsoft.com/en-us/healthbot/handoff-teamsand i am successfully able to login agent on Microsoft Teams. Imported triage template from Scenarios -> Manage -> Open scenarios template catalog. I didn't modified any thing from the scenario and Enabled Human Handoffbut as i type agent and it repliesSorry, it seems I can’t answer this andat the end i getHandoff scenario error. For more reference find attached image of Human Handoff window. Whenever I send list in Microsoft Teams I get user is in conversation with bot, so how to send user in waiting queue. I have also reviewed these links many timeshttps://docs.microsoft.com/en-us/healthbot/handoff,https://docs.microsoft.com/en-us/healthbot/handoff-teamsI don't know where i am getting wrong. Any response from your side with be appreciated.Healthnavigator APIs in the Language Model
Hi, Below Healthnavigator APIs are displaying on the Language model page in the Health Bot service tool but unable to use these Intent mappings as these are not populating in the any of dropdown boxes of scenarios.Please help us on this. Healthnavigator APIs: /healthnavigator/information /healthnavigator/conditions - Not there in the Language model page but populating in the dropdown box. /healthnavigator/symptoms /healthnavigator/causes /healthnavigator/complications /healthnavigator/specialties /healthnavigator/resources /medication/information /builtin/triageHow to retrieve the Object inside Watch window?
Hi, I'm working on a Healthcare project using Healthcare Bot. I'm following this Github repo: https://github.com/Microsoft/HealthBotContainerSample/ and set it up successfully. Currently, I'm able to retrieve activities using the code: botConnection.activity$ .filter(function (activity) {return activity.type === "event" && activity.name === "shareLocation"}) .subscribe(function (activity) {sendUserLocation(botConnection, user)}); But not sure how to retrieve the Object from Watch window (see the screenshot), is there any API available for it?Healthbot Install for Teams Doesn't work
Hi, We customized one of the Microsoft healthcare bots in Azure. When tested through Channel -> Teams it’s working fine. Now we are trying to create an install for Teams so That all users have access to the bot. There wasn’t much documentation or samples for it. The package that we created has a manifest.xml file and two icons. The bot ID is correct. validDomains is set to us.healthbot.microsoft.com. What other fields needs to be set ? When we install the package, it doesn’t show any errors. The icons shows up. But it doesn’t work. What could be the problem..? What are the essential elements to be set ? What default values to be set ? Any samples that we can have a look at ? Thanks in advance. With Regards AjitNuance Mix NLU support added to Azure Health Bot
Now you can add Nuance Mix NLU servicelanguage model to Azure Health Bot just like you could add LUISlanguage model. Follow the steps to create your Mix application and language model, copy the client authentication details from Mix and paste it into the fields as shown below. You can test the setup by trying the utterance right inside the portal. Once it works, you can map each intent from Mix to an appropriate scenario. During runtime, utterances are evaluated against all other language models and the highest rated model is triggered with any associated entities that are passed to the scenario as "scenarioArgs" variable.
