Recent Discussions
Add Custom Attributes to Contact List and User Accounts in office 365 Admin
I would like add custom attributes to the contact list as well as to user accounts during the creation process. The required attributes are as follows: Business Unit Department Sub-Department Location Manager Kindly anyone advise on the procedure to configure these attributes and enable them in the contact list and user creation form.Copilot- Tips, Tricks and Lessons Learned from Customers
First off, let me say Copilot is a game changer. It has really helped me to focus on tasks that leverage my skillsets and reduce time consuming or repetitive tasks. As I continue to help customers ramp up on Copilot, I keep seeing similar trends (below). Would love to know if you all see/hear the same as well as what else your seeing/hearing? Good Teams Usage = Good Copilot Usage- Customers not using Teams as a collaboration tool (but rather just for chat and calling) are far more difficult to to drive adoption with than those that are. Customers turning off transcription- I have several customers refusing to turn on transcription over possible legal retention issues and complaining that too many recap features are reliant upon it. Customer with E5 not turning on labeling because they feel that the effort is greater than the value. End users wanting more prompts to help them understand how and when to engage with Copilot. What are you seeing/hearing from your orgs/customers around Copilot? Stephen
What are your top blockers with customers?
In this age of just trying to keep up with the rapid pace of innovations, the smallest stumbling blocks can make a mountain out of a mole hill. What are your top blockers with your customers? Licensing? Regulations? Inadequate funds? Time constraints? Not enough resources? Lack of training? Tell us your top blockers and more importantly how you have overcome them. Share your successes and share what didn’t work. We all learn from our failures and it leads to a path of success.
Error to implement recaptcha v2 in Customer Insights - Journeys
Hello community, I currently have a persistent error. I have several forms in Customer Insights - Journeys, and a few days ago I configured reCAPTCHA v2 (check) on one of them. After that configuration, the other forms stopped working, showing this error when submitting the form. The actions I’ve taken so far include removing the reCAPTCHA configuration; however, the error persists. Failed to create/update target entity: reCAPTCHA validation failed.
Resource utilization
Hi Team, I have developed a PowerShell-based approach to optimize system performance by dynamically reducing resource usage of background applications such as Microsoft Teams, Edge, and Outlook. The solution works as follows: - Detects when applications are not actively used - Reduces CPU priority (light sleep mode) - Trims memory usage without closing applications - Restores full performance when the application becomes active This helps in: - Improving overall system responsiveness - Reducing unnecessary CPU usage - Lowering memory pressure - Maintaining application availability without termination I believe similar optimization logic can be integrated at the OS or application level to improve performance and efficiency.
did the Jun 9 Security Update remove trusted (amazon) certs?
We have a product that runs on Windows and uses AWS IoT to connect and transmit info. We noticed yesterday that many - roughly 2/3 of our fleet went silent - no connections. We have some of our own PCs that experienced this as well. Investigation yielded issues with TLS. The client (which is just using the default windows cert checking) actively terminated the connected. It didn't like the cert from the AWS IoT endpoint. All of these PCs were happily connected on Jun 8. Investigation seemed to indicate that some combination of Amazon Root CA (1-4) and some Starfield certs were not in the device cert mgr. Also - when we manually added AmazonRootCA1.pem to the cert mgr, our service connected again. So the evidence seems to strongly support that the security update removed trusted amazon root certs from the cert store. I'm guessing some/many won't notice since they are making regular TCP connections and maybe the certs get auto-added if they are not there? But we are doing MQTT over the AWS port 8883. So perhaps Windows did not detect this and seek to refresh its cert store? Can anyone confirm if they have seen the same?
Need Help with QB Enterprise Support
I’m having trouble with QB Enterprise—features keep freezing, and I can’t complete basic tasks. I’ve tried restarting, updating, and running the Tool Hub, but nothing helps. Has anyone faced similar issues? What steps or support options worked for you? Looking for community guidance!Website Loading Issue on Mobile: Allergy Center Islamabad
<article> <h2>Allergy Center Islamabad – Slow Loading Issue</h2> <p>I tried opening <code>https://allergycenterislamabad.com</code> several times, and the page either loads very slowly or stops halfway.</p> <p>Could it be related to heavy images, mobile optimization, or server speed?</p> <p>I would appreciate any suggestions on how to fix this—especially for users on slower connections.</p> </article>Issue with Microsoft Copilot App
Hello, I would like to report a technical issue with the Microsoft Copilot app. The application is not functioning as expected. I will describe the details below. Thank you in advance for your support. After the most recent update to the application in mid-October 2025, it is no longer possible to generate any graphics. Within the app, I only see a blank field. Graphics do work when logging in through various browsers, but not within the app itself. This is quite inconvenient. I have tried uninstalling and reinstalling the app, but it did not resolve the issue. I kindly ask for assistance. Best regards, IzabellaMicrosoft is Title Sponsor of TechCon 365, PWRCON, & DATACON
I wanted to make sure everyone is aware of this great 3-in-1 conference, which will be held in Seattle from June 23 to 27, 2025. At this Microsoft technology event, three powerhouse conferences unite to create an unmatched experience in learning, networking, and innovation. Whether you're driving collaboration with Microsoft 365, building solutions with Power Platform, or transforming insights into action with Microsoft Data & AI, https://techcon365.com/Seattle, https://pwrcon.com, and https://datacon.us bring it all together—one venue, endless learning possibilities.
Soumitra Dutta-How can I fix Windows Update error codes?
Hi, My name is Soumitra Dutta, I'm oxford based an Entrepreneur, Author & Photographer, I'm Soumitra Dutta I'm running into Windows Update error codes and haven't been able to resolve the issue. I've already tried a few basic troubleshooting steps, but the problem still persists. Has anyone experienced something similar? If so, what worked for you? I'd really appreciate any suggestions, troubleshooting tips, or best practices that helped you fix Windows Update errors. Regards Soumitra DuttaShould CRM Users Be Measured on Data Quality KPIs?
Most Organisations agree that high-quality data is essential for getting value from Dynamics 365. Accurate customer information supports better reporting, improved customer experiences, more reliable forecasting, and increasingly more effective AI-driven insights. Yet many Organisations continue to struggle with incomplete records, duplicate data, missing activities, and inconsistent data entry practices. This raises an interesting question: Should CRM users be measured on data quality KPIs? Consider a situation many Organisations have experienced. A sales team is expected to maintain customer records, update opportunities, and log key customer interactions in Dynamics 365. However, users are primarily measured on revenue, pipeline growth, and sales performance. As a result, CRM updates are often treated as a secondary task. During a quarterly sales review, leadership discovers that several opportunities forecasted as active were closed weeks earlier, while others had not been updated since the previous reporting cycle. Customer records are missing key information, activities have not been logged consistently, and reporting accuracy begins to suffer. The issue is often viewed as a reporting problem, but in reality, it starts with the quality and consistency of the data being maintained in Dynamics 365. To address these challenges, some Organisations introduce data quality metrics such as: Record completeness Duplicate record reduction Activity logging compliance Opportunity update accuracy Customer data validation rates Supporters argue that what gets measured gets managed, and that data quality should be considered part of everyone's responsibility. Others believe that introducing data quality KPIs may create an additional administrative burden, reduce user adoption, and shift focus away from core business objectives. There is also the question of whether users should carry the full responsibility. Modern Dynamics 365 environments include validation rules, duplicate detection, business process flows, Power Automate workflows, and governance frameworks that can help improve data quality. Some Organisations, therefore, argue that technology and governance should do more of the heavy lifting rather than relying solely on user behaviour. From your experience: Should CRM users be measured on data quality KPIs? Have data quality metrics improved CRM adoption or data accuracy in your Organisation? What KPIs have been most effective? Is data quality primarily a user responsibility, or should technology and governance frameworks carry most of the burden? Have you found a balance that improves data quality without creating additional friction for users? I'm interested in hearing how different Organisations balance user accountability, adoption, and data quality within Dynamics 365 environments.Proposal for Cloud Verified Authentication on Windows Lock Screen
Hello Microsoft Team, I am a Computer Engineering student and a Junior Penetration Tester. I would like to propose a security enhancement for the Windows Lock Screen to prevent data theft if a laptop is physically stolen. The Concept: MFA at Login I suggest adding a "Login with Microsoft Account Verification" option directly on the Windows Lock Screen. This would provide two levels of high-end security: Real-Time Email OTP Mode: On the lock screen, instead of a password, the user clicks "Send OTP to Email." Security Benefit: Even if a thief has the laptop, they cannot unlock it without accessing the owner's email on another device. System-Generated Fixed PIN Mode: Microsoft generates a high-entropy Secure PIN and sends it to the user’s registered email. Security Benefit: It eliminates weak, user-created passwords and can rotate periodically via email. Why this is important: If a laptop is stolen, the data remains safe because the authentication key is in the user's cloud email, not just on the device. It brings Multi-Factor Authentication (MFA) to the very first step of Windows interaction. I believe this feature would be a great addition to future Windows updates.Opportunity to Participate in Doctoral Research Survey
Hello! My name is Melissa Johnson, and I am a doctoral student at National University. I am conducting an online survey to study the impact of productivity in Zero Trust Architecture (ZTA) environments. In order to participate, you must be age 18 or older, work in the United States, your organization has either implemented or is in the process of implementing Zero Trust security policies and you have experience with Zero Trust Architecture (ZTA) in virtual desktop and remote work environments. The survey is anonymous and has 31 questions and it is estimated to take less than one hour to complete the survey and will ask questions about demographics, ZTA authentication experience, implementation of ZTA context, perceived system performance, perceived user productivity, and user satisfaction. Follow this link if you wish to participate in this voluntary research: https://ncu.co1.qualtrics.com/jfe/form/SV_bpziGNnZVmoLGES Feel free to share this link with others!Using Puzzle Logic Like Letter Boxed to Improve Problem Solving in Microsoft 365
Hi everyone. I have been thinking a lot lately about how we approach problem solving in the Microsoft 365 environment, and I realized that there’s a great analogy in a word puzzle I have been enjoying called Letter Boxed. In Letter Boxed you are given a set of letters arranged around a box. Your task is to form a chain of words that uses all the letters at least once where each word starts with the last letter of the previous word and no word repeats any letter. At first it seems simple but as you dig deeper it becomes a challenge of strategy, pattern recognition, and efficient sequencing all skills that directly apply to how we approach solutions in Microsoft technologies. Here is how I see the connection: Mapping Dependencies Just like linking words without breaking the chain, when designing solutions in Power Automate, Azure Logic Apps, or Teams workflows we must map dependencies so each step flows logically into the next. Avoiding Dead Ends In the puzzle some letter combinations make you hit a dead end. In real projects, poorly designed conditions, loops or API calls can lead to the same. Thinking ahead helps avoid those blocks. Maximizing Resources The puzzle forces you to use every letter at least once. Similarly, we should strive to leverage built‑in capabilities Graph API, connectors and templates before building custom code. I have found that using puzzles like this even casually helps sharpen the way I break down and solve complex configuration or integration challenges. Question for the community: Do you use any games, puzzles or outside the box activities to improve your technical thinking? How do you train your brain for better logic and sequencing when working with Microsoft 365 tools? Looking forward to your ideas and experiences! Thanks.
Python for Beginners
Kindly advise trying to find Python for beginners learning path on Microsoft Learn with no luck, has it been discontinued, if yes what has replaced it? Introduction to PythonWrite your first Python programs Python - Create Manage ProjectsUse Boolean logic in PythonUse strings in PythonUse mathematical operations in PythonIntroduction to lists in PythonUse 'while' and 'for' loops in PythonManage data with Python dictionariesPython functionsPython error handling
Recent Blogs
- The Community News Desk (CND) brought together Microsoft leaders, customers, partners, innovators, and community voices for insightful conversations throughout Microsoft 365 Community Conference 2026...Jul 15, 2026
- 6 MIN READTechCon 365 Chicago is part of the TechCon series of regional Microsoft 365, Power Platform, and Azure data conferences — one of the most widely attended community-run Microsoft conference series in ...Jul 13, 2026
