Keith, it might help first updating to older build. Some PCs here were failing to upgrade from 1709 to 1809. Yeah, it was giving a confusing error that "some driver is incompatible". No exact name, error, nothing. Just a button to proceed anyway. If i proceed, it works ok after the update. But this requires manual intervention. Surprisingly this works, if you first update to 1803 and then to 1809. So for failing machines i'm using this approach.
Btw, we also have 15-20 1703 machines and it seems they are not going to be updated soon as application is not compatible with newer versions of Windows and there are also some political decisions to be made to move on. 1703 was released in 2017 and is expiring sooner than Windows 7. 1709 released in the same year had some drastic change breaking the application. I know that MS now has so many versions on their hands to support all of them for at least 5 years. But hey, there is the LTSC version to avoid this problems, no? /s