Internet Explorer 11 desktop app retirement FAQ

Hi GlennG-TM ,

Thanks for reaching out. Here is a helpful tool to audit IE traffic in your organization to help determine which sites will need IE mode in Edge: https://setup.microsoft.com/edge/configure-internet-explorer-mode-setup-guide This is also documented here: https://learn.microsoft.com/en-us/deployedge/edge-ie-mode-site-discovery

As mentioned, the top of this FAQ, IE11 has been out of support since June 15, 2022, and will be permanently disabled through a Microsoft Edge update on certain versions of Windows 10 on February 14, 2023.

If you need further help transitioning from IE to Microsoft Edge, please feel free to reach out to customer support using the following steps:

• Visit: https://support.serviceshub.microsoft.com/supportforbusiness
• Click "sign in”
• Click “continue” when prompted,
• Confirm contact information details
• Click “Open a product support request”
• Under product family select “browser”
• Under product or service select “Internet Explorer”
• Under “product version” select “Internet Explorer 11 on Other Operating System”
• Under which category best describes the issue select “product lifecycle or “supportability clarifications”