Getting started with FSLogix profile containers on Azure Files in Windows Virtual Desktop

AjantiDaggarThank you for your post. 

I apologize for the delays in the reply from your engineer. It just so happens I was actively in a call with the owner of your case when your post came in. I understand the normal turn around times for responses to customers are not currently being met. I assure you this is not because we are deliberately ignoring customers. Your engineer has been mandated to review your logs and provide you feedback based on what he finds in the logs. I cannot promise he will have a solution since he still needs to review your logs, I do assure you that you will provide feedback by the end of his shift. 

Also to help set proper expectations. With the existing case load it has been difficult to communicate in an effective fashion with all of our customers and for that we are deeply apologetic. Unfortunately, as a result of the current Corona Virus precautions over night the number of support cases for WVD increased exponentially for the WVD team. As I am sure you can understand with an over night increase in case loads can be very challenging to maintain. I have already made the FSLogix team aware of this as I expect we too will also start to see an increase in support requests to help customers prepare their environments for work from home scenarios resulting from the same. I am doing my best to stay on top of my team to process these cases as quickly as possible, but communications will still be at a slower pace then even we find acceptable.

I appreciate everyone's patience as we work through our case load and strive to provide you with the best service possible.