Hello everyone,
I am one of the managers that is in charge of the engineers who support the FSLogix product. I apologize for any support that has not met your expectations. I actively work daily with each of the engineers to bring the quality you receive on your support to be better.
I wanted to take a moment and discuss the Modern Apps issue that BBoozer1968 is referring to. We have had multiple engineers with cases opened by customers on this and it has proven to be a verify difficult case to investigate. FSLogix is a simple solution, but has numerous dependencies, which includes an application's ability to work under a roaming profile. Since the FSLogix team does not support other solutions on the market that are similar to the FSLogix solution, it did cause a narrow scope of view on the overall visibility for the FSLogix team. Fortunately, cases were being opened directly to the UEX team that supports the Windows Operating system from companies that used other solutions and over time, it became clearer the issue was with Modern Apps over roaming profiles.
I am happy to report that the UEX team has rolled out a patch to resolve this issue, however, it is currently only available if you are signed up for "Insider's Preview". I do not currently have information on when it will be released into mainstream updates.