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[ARCHIVED] How to get Extended Security Updates for eligible Windows devices

Poornima_Priyadarshini's avatar
Poornima_Priyadarshini
Icon for Microsoft rankMicrosoft
Oct 17, 2019
Note:  A new version of this blog post was published on February 11, 2020. Update 11.26.2019: Windows 7 Extended Security Updates (ESUs) will be available via the Cloud Solution ...
Updated Feb 11, 2020
Version 10.0
security
servicing and updates
BlakeTex's avatar
BlakeTex
Copper Contributor
Dec 20, 2019

Joe_Lurie , thank you so much for your response about ESUs for Windows 7 Ultimate.  Since you now know about Microsoft's failure to communicate to the small business community and the Cloud Service Provider community that ESUs are available for Windows 7 Ultimate, I hope that Microsoft now has updated its FAQs and issued bulletins to the CSPs so they know how to sell the ESUs.

 

I know that many of the small business representatives on this blog will agree with me that we have been left to fend for ourselves, as the resellers and CSPs do not know how to deliver the ESUs to us. I have been arguing with resellers for three weeks that the white elephant Windows 7 Ultimate ESU did exist.  My reseller uses Tech Data, and Tech Data is lost on this topic.  So is Insight.  So is Dell.  Nothing but bad information for three weeks.

 

If we small businesses don't tell the resellers how to procure the Windows 7 Ultimate ESU, we will never obtain it.  Can you please explain in sufficient technical terms how a reseller, such as a managed service provider, would go about purchasing the Windows 7 Ultimate ESUs for its customers. They may need part numbers.  I will forward your reply to my MSP to forward to Tech Data.