To further optimize the user experience for Azure Virtual Desktop and Windows 365, Microsoft has introduced a health check suite. This diagnostic platform is designed to proactively identify issues on end-user devices, improving reliability and performance across supported platforms.
What are health checks?
Health checks are automated diagnostics that run at key moments in the user journey:
- When the Windows App starts
- When a resource connection fails
- When the user manually reruns the checks
- Upon changes in network connectivity status
These checks help detect compatibility and connectivity issues before they impact the user experience.
The health check suite
The suite currently includes three core checks:
1. Windows version compatibility
Ensures the installed OS version is compatible with the Windows App, preventing potential functionality issues (available only on Windows platform).
2. Network connection
Verifies that the local device is connected to a network and can access the internet, a prerequisite for cloud-based services.
3. Service reachability
Confirms the device can connect to essential endpoints required for Azure Virtual Desktop and Windows 365 functionality. A full list of endpoints is available here.
Getting started
Run health checks from the Device Health Report Panel in the Windows App for Windows, or via the Help menu in the Windows App for MacOS, iOS and Android devices:
- Click the device health button to open the panel.
- Select "Check again"/ “Run health checks” to rerun diagnostics.
- View results and follow remediation steps if errors are detected.
- Access logs directly from the health menu using the "Open Log"/ “Open Log Folder” button.
Platform and cloud support
Currently, health checks are supported on:
- Public cloud environments (Government clouds not yet supported)
- Platforms: Windows, iOS, macOS and Android
Final thoughts
The health check suite offers IT admins and end users transparent, proactive troubleshooting to ensure optimal performance in their Azure Virtual Desktop and Windows 365 environments. As support expands and features evolve, users can expect even greater reliability and diagnostic precision.
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