For new Viva Glint Customers:
New customers can sign up via the Buy Now link: Microsoft Viva Glint | Employee Engagement. New customers can only pay with a credit card (annual contract, billed monthly) until they meet certain criteria, making them eligible for invoice pay set up.
When clicking the link above, the customer will be redirected to WebDirect and taken to a “Let’s get you started web page.” Here, they’ll enter their email address to see if they have an existing Microsoft account. The email address entered here needs to be the Microsoft tenant admin (your customer’s Microsoft relationship owner). This is likely someone within the customer’s IT or technical team who owns the company’s existing Microsoft relationship if there is one. Viva Glint customers and prospects should not create a new account if their organization already has an existing Microsoft account as this could affect their authentication.
If no account is identified, the customer will be asked to enter account details like company name and location. Then, a temporary Microsoft domain will be created to allow the tenant admin to sign into the Microsoft Admin Console.
Once the account is set up, the tenant admin will be asked to enter a quantity for the purchase. This should be the employee count for the organization. When buying via WebDirect, the customer agrees to an annual subscription with monthly billing. Currently, the only way to purchase on WebDirect for new customers is with a credit card.
If an existing account is identified, the tenant admin will be redirected to their existing Microsoft Admin Console upon log in. Here, they can purchase Viva Glint using the payment method available (credit card unless criteria have been met for invoice pay). Once Viva Glint is purchased, the tenant admin will be responsible for starting the Viva Glint provisioning and set up process.
For migrating customers (from LinkedIn Glint to Viva Glint):
Migrating customers will be receiving communications from Microsoft regarding the migration and next steps. A link will be provided in one of the emails, and customers will be redirected to WebDirect and taken to a “Let’s get you started web page.” Here, they’ll enter their email address to see if they have an existing Microsoft account. The email address entered here needs to be the Microsoft tenant admin (your customer’s Microsoft relationship owner). This is likely someone in the customer’s IT or technical team who owns the company’s existing Microsoft relationship if there is one. Glint customer contacts should not create a new account if their organization already has an existing Microsoft account as this could affect their authentication and technical migration.
If no account is identified, the customer will be asked to enter account details like company name and location. Then, a temporary Microsoft domain will be created to allow the tenant admin to sign into the Microsoft Admin Console.
Once the account is set up, the tenant admin will be asked to enter a quantity for the purchase. This should be the employee count for the organization. When buying via WebDirect, the customer agrees to an annual subscription with monthly billing. Currently, the only way to purchase on WebDirect for new Microsoft customers is with a credit card.
Customers migrating from LinkedIn to Microsoft may also receive a promo code. This code will be automatically applied when the customer navigates to WebDirect from the email sent from Microsoft regarding the renewal. The customer could also enter the promo code manually if it is not automatically populated.
If your migrating customer is purchasing services from Viva Glint, they’ll need to go through the purchase process again with the services promo code after they’ve purchased the software. Since your customer is likely purchasing services from you as a partner, they may or may not have a service promo code.
If an existing account is identified, the tenant admin will be redirected to their existing Microsoft Admin Console upon log in. In this case, again, the promo code for migrating customers will be automatically applied.
Migrating customers should not activate their Viva Glint tenant in the Microsoft Admin Console until they are contacted by a Glint representative as this could affect their technical migration.
In summary, here are key items to remember for your migrating customer:
- Existing customers without a Microsoft seller will receive an email from Microsoft giving them their promo code to purchase via WebDirect
- If the customer already has a Microsoft relationship, they should identify their organization’s Microsoft tenant admin to assist them with renewing their Viva Glint contract in the Microsoft Admin Console.
- Existing customers can renew their contract, but they should NOT use Viva Glint until their technical migration date or they risk losing their existing Glint data. If an existing Viva Glint customer doesn’t want to keep or migrate their existing data, they could start using Viva Glint before their migration date.
- All Viva Glint subscription changes should be made in the MAC, all product changes are made in Glint.
Microsoft