This month’s newsletter brings together the latest updates, insights, and best practices to help you use Viva Glint & Pulse as part of your broader AI transformation strategy. As Copilot adoption grows, employee listening can help organizations better understand employee experiences, identify opportunities for support, and turn feedback into action that drives meaningful business impact.
*Side note: Have you configured your Viva Glint blog notifications to send you an email when a new newsletter or blog is posted but you haven’t been receiving them? You may need to add notifications@communityhub.microsoft.com to your approved email sender domain list to ensure that you get the email notifications. We’ve also added this information here.
New on your Viva Glint platform
This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint.
Benchmark Refresh: Industry benchmark suites. This month, the industry benchmarks have been updated in alignment with the annual refresh cycle. As part of this update:
- Coverage has been refined, with Media added and Retail – Wholesale Distribution removed due to insufficient data.
- The one-year data collection suites are labeled “Industry 2025 (Calendar Year)” and include data collected from January 1 to December 31, 2025.
- To broaden benchmark coverage, a two-year data collection period (i.e., January 2024 - December 2025) was used to introduce Automotive and Nonprofit and to refresh Pharmaceuticals benchmarks. These benchmarks are labeled "Industry 2024 - 2025" on Viva Glint.
To access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports.
Survey Configuration: Custom confidentiality statements. Viva Glint admins now have the option to use Viva Glint’s default confidentiality statement in their survey programs, or they can opt to turn off the default Viva Glint confidentiality statement and define their own organization‑specific confidentiality messaging. This enables clearer, context-appropriate communication to survey participants while maintaining Viva Glint’s core confidentiality protections and trust standards. The update helps organizations meet legal, compliance, and cultural requirements without compromising employee trust. Learn more here and here.
Reporting: Topic Assignments Included in Comment Report Export. When exporting comments from the Comments report to a spreadsheet, Viva Glint now includes the topic(s) assigned to each comment. This enhancement allows analysts to seamlessly extend their analysis into external tools with Viva Glint’s topics already applied.
Coming soon to Viva Glint
The following section offers an early look at capabilities coming to Viva Glint shaping the future of continuous listening, analytics, and AI‑powered insight. Please note that public documentation (e.g., MS Learn articles) is not typically published until a feature is generally available.
Seamless Entra authentication for MTO organizations | Generally available starting mid June. Seamless Domain Discovery (SDD) will simplify the sign-in experience for multitenant organizations and support users by introducing automatic tenant discovery. This new Entra‑based experience reduces reliance on MTO policies, lowers admin overhead, and aligns Viva Glint access with standard Microsoft 365 sign‑in—delivering a more scalable and seamless authentication experience. For scenarios where users need to explicitly access a different tenant (for example, guest or support access) or they have access to more than a one Viva Glint instance with their credentials, domain selection remains available to ensure flexibility and control. This feature will start rolling out to MTO customers in mid June with the rollout expected to be complete by the end of June.
Custom data retention policy | Generally available starting late June. Viva Glint admins will be able to set how long survey data is retained before deletion to help meet organizational and compliance needs. This policy will apply across Viva Glint survey data, including engagement, ad hoc, recurring, always-on, and 360 surveys, as well as focus areas and goals. Customers with an existing retention policy will see their current settings carried over automatically.
Improved audit activity logs for user data import | Generally available starting late June. Viva Glint audit activity logs will soon provide enhanced visibility into successful data imports with a downloadable processed file details report. With this feature, admins can quickly review processed, updated, or partially ingested records for SFTP and MODIS user data imports.
“Select All” toggle for report filters | General availability coming soon. A new “Select All” option in the reporting filter panel will let users select or clear every attribute value in one click. This removes the pain of managing filters with long value lists, speeding up analysis and reducing manual effort. We aim to make this feature generally available in the next couple of months.
Copilot Reporting: Dynamic Topics with Copilot | General availability coming soon. By leveraging Copilot, this functionality is designed to enhance the relevance and context of comment themes by extending beyond the current static set of topics and identifying customer-specific topics that can be tracked over time. These custom topics will remain confined to your platform and will not be accessible to Microsoft or other customers. This feature will also improve the accuracy of assignment to topics for both standard and dynamic categorization. We aim to make this feature generally available in the next couple of months.
Copilot-supported commenting for Viva Glint survey takers | Private preview ongoing. Soon, Viva Glint survey participants will be able to use an in-survey Copilot experience to polish their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can rephrase comments so employees can communicate more clearly and with greater confidence. By helping reduce distinctive writing patterns and making it easier to provide thoughtful input, the feature can increase comfort and perceived privacy—driving higher participation, richer responses, and more candid insights that organizations can act on.
Continuous Employee Engagement with Workplace Metrics | Private preview ongoing. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Private Preview is targeted in May 2026. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.
- To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics.
- If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Viva Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more detail on how to join.
Employee Feedback Agent | Private preview ongoing. Enhance your Employee Listen program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth dialogue with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle.
Raw Data Export API Egress | Private preview ongoing. Unlock seamless, automated access to raw survey data—no more manual downloads. Built on Microsoft Graph, these APIs make integrations easier and help admins move faster with greater efficiency. Express your interest here.
See our public roadmap for more feature updates.
Events and learning opportunities
Stay up to date with upcoming events, recent documentation updates, and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse.
Recent documentation enhancements:
Have technical questions about Viva Glint? Microsoft Learn is your best source for clear, current guidance. We’ve expanded and refined our documentation to add detail on new capabilities, address frequent questions, and strengthen the topics customers rely on most. These updates improve clarity and consistency, making it easier to use Viva Glint with confidence. Below are a few of the most impactful recent updates now live on Microsoft Learn:
- Additional notes added to live survey updates
- Update to allowed email sender domain list to ensure receipt of blog notifications
- Focus area cascading guidance clarification
- 360 configuration guidance updates here and here
- Important note added around adding survey reminders
EECC Customer Engagement Sessions:
Previous sessions:
May 28th – Help Shape What’s Next for Viva Glint 360 Assessments
Target Audience: Viva Glint 360 Admins
We invited Viva Glint 360 admins to join an interactive listening session focused on the real-world experience of running 360 assessments in Viva Glint. The session created a space for admins to share candid feedback and directly influence the future direction of Viva Glint 360s, which have seen limited evolution to date.
The discussion centered on where the 360 process creates friction for admins, managers, and participants; moments where workflows slow down, break, or require manual workarounds; and small, high-impact improvements that could meaningfully enhance the overall experience. It was a candid, discussion-driven session with the Viva Glint Product team and customer peers sharing what’s working well and where challenges remain.
Key takeaways:
- Aggregate reporting emerged as one of the top customer requests, with many customers emphasizing the need for easier ways to consolidate and analyze 360 feedback data.
- Customers also exchanged creative workarounds and best practices during the session, showcasing strong peer collaboration within the community.
- Poll results helped validate the highest-priority enhancement areas, which will help inform future Viva Glint 360 investment planning.
If you are not yet a member of the Employee Experience Customer Connection (EECC) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Viva Glint and Pulse customer activities, please see the sign-up information below.
Customer Success Stories
See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact.
Energy Company Advances from Copilot Adoption to Measured, HR‑Led AI Transformation with Microsoft EVE
After scaling Microsoft 365 Copilot across 20,000 employees, Energy company partnered with Microsoft’s Viva Glint team to introduce AI transformation measurement—aligning HR and IT around shared readiness, governance, and priorities for scalable agentic automation.
Situation
The customer scaled Microsoft 365 Copilot across 20,000 employees, but maturity varied across business units. As the organization shifts toward agentic automation, leaders need consistent, data‑driven measurement of readiness, impact, and transformation maturity to guide aligned enterprise investment.
Solution
At this critical inflection point, Microsoft's Viva Glint team engaged alongside the Microsoft FastTrack and broader account teams, introducing the Frontier Firm AI Transformation Measurement framework, enabling the customer to establish a common language for AI maturity and shift from qualitative discussions to data‑driven insight.
Working closely with Group HR, Employee Experience (EEX), and IT, they leveraged Viva Glint to establish an enterprise‑wide measurement baseline—positioning HR as a strategic co‑driver of AI transformation alongside IT governance.
Cross‑Functional Collaboration: HR and IT in Action
Two priority areas emerged through joint HR–IT alignment:
AI Transformation Measurement
- HR and IT partnered to create shared visibility into workforce readiness, adoption quality, and transformation maturity across the enterprise
- Viva Glint enabled scalable, repeatable measurement tied to business and technology priorities
HR‑Led Agentic Experimentation
- HR partnered with IT governance to align agentic automation experiments to workforce readiness
- Ensured automation scaled responsibly, with employee experience, engagement, and change readiness embedded from the start
Impact
This customer is positioned to shift from AI experimentation to measured, governed, and scalable agentic transformation. Expected improvements in coming months include increases in Copilot MAU, higher usage frequency visible in dashboards, and strengthened employee engagement scores reflecting greater clarity and readiness for AI‑enabled work.
Connect with us
Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program.
The Employee Experience Customer Connection (EECC) program offers our customers an opportunity to be part of a feedback community as employee experiences continue to evolve with Viva and Microsoft 365 Copilot.
What the program provides:
- Product team engagement for Employee Experiences powered by Viva and M365 Copilot
- Forums for you to influence product direction & unlock value for your organization
- Early insight into product roadmap
- Private preview engagement opportunities
- Connection with other enterprise customers
If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.
We look forward to partnering with you to build better products—together.
Microsoft