Community Manager Appreciation Day 2025

Community Manager Appreciation Day takes place every 4th Monday of January as a way to recognize and celebrate the efforts of community managers around the world using social media and other tools to improve customer experiences. It was created by Jeremiah Owyang in 2010.

People are encouraged to send sincere Thank You notes to their online community managers. People can include the #CMAD and #CMGR hashtag in their posts about this event. Many online community managers and vendors in the social media marketplace post blogs in appreciation of their community managers. 

Community managers play an essential role in connecting employees, sharing news and announcements throughout organizations, unlocking knowledge and expertise, and giving every employee a voice. At Microsoft, we are incredibly thankful for your trust and commitment to our platform and we strive to give you the tools you need to succeed. In honor of CMAD we’d like to celebrate today with a few ways we are improving community management in Viva Engage.

Copilot Adoption Community

AI adoption is top of mind for many companies right now, and community managers play a critical role in helping navigate and support employees in their journey. The Microsoft 365 Copilot adoption community makes it easier for users to ask questions, seek support from peers and IT admins, and learn best practices for Copilot.

This ready-made community removes the set-up work to get the community off the ground quickly. Easily add a cover photo, description, and follow the onboarding checklist. Admins can edit and customize as needed. Learn more here.

Community Experts

We recently announced Community Experts in communities. Community experts can mark the best answers, pin posts, and ensure valuable insights and accurate information flow, but they cannot manage members or assign roles. Read the full blog here.

Moderation Tools

Moderation tools in Viva Engage can support an effective forum where employees trust the information shared and feel safe sharing their knowledge and experiences. These moderation tools are broadly categorized into content level and community level tools.

Content Moderation

• Keyword Monitoring
• Report Conversation
• Communication Compliance
• Close a Conversation
• Move a Conversation
• Delete a Conversation

Community Moderation

• Restrict Community
• Mute Community

Read about the full community moderation capabilities in our blog.

Brand new and updated community analytics

After the newest updates rollout, users will be able to keep up with their community's activities in real time. We have added additional data ranges to support periods of 7 days, 28 days, 90 days, and 365 days. Coming next is custom date range!  We have also added a new top conversations table that displays the conversations with the most engagement in the community and new Q&A engagement metrics, including an overview of most popular questions.

Community analytics now will be in real time and include more metrics to help track community engagement over longer time periods. Community analytics are no longer accessed from the About tab. Instead, users can access community analytics by selecting the Analytics icon from the community page.

Learn more

• Monitor engagement in Viva Engage with analytics - Microsoft Support
• Admin documentation: View and manage analytics in Viva Engage | Microsoft Learn

Hide Community Resources

Now you can hide the community resources section of a community. Don't have a need to showcase the SharePoint Library or OneNote. Simply hide them with a quick toggle.

Multi-pin Conversations in a Carousel

Rolling out now is the ability to pin up to six posts a the top of the community feed. When you pin two or more posts, the carousel feature will automatically activate, enhancing visibility and engagement. This feature is available by default with no admin action required. 

Need help getting started?

On February 10^th we have a Community Manager Masterclass. Join us for an in-depth workshop on community management within Viva Engage. This session is designed to equip you with comprehensive strategies and tools to build, manage, and sustain vibrant communities that foster collaboration, enhance employee engagement, and support diversity and inclusion. Register at aka.ms/VivaEngage/Masterclass.

Check out more Community Management resources:

• Guide to Building communities
• Watch: Building Communities to connect employees & accelerate knowledge sharing | Microsoft 365 Conference
• Community with purpose: Deploying Viva Engage at Microsoft in three chapters - Inside Track Blog

We’re dedicated to adding even more capabilities to help you create and manage thriving communities. Thank you for all that you do, and here's to many more years of successful community building!