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Installation of SCOM Reporting 2019 after UR1

AakashMSFT's avatar
AakashMSFT
Icon for Microsoft rankMicrosoft
Jul 20, 2020

Lately, we have observed a strange issue with users unable to install SCOM reporting 2019 when Update Rollup 1 is installed in the environment. Below are the steps to successfully install the component. Please make sure that you are using the correct Build numbers of Update Rollup. They are available at System Center - Operations Manager build versions. Lastly, this problem may occur with future update rollups too.

 

 

Issue: SCOM Reporting 2019 cannot be installed after the Management servers are upgraded to 2019 UR1.  The following error message appears:

 

“The management server is a different version than the current setup build. Please use a different management server or the correct version of setup. Server Version: 10.19.10349.0.”

 

Workaround: To resolve this, use the following steps:

  • On the server machine, modify the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center Operations Manager\12\Setup\Server" data "RTM_UR version" from "10.19.10311.0"(UR1 or latest UR version) to "10.19.10050.0" (RTM version).

 

 

  • Restart the health service.
  • Ensure that the server version in Operations Manager Products -> Management Servers is reset to RTM version.

 

  • Proceed with Reporting/Web console installation. After installation, patch the components to Update Rollup (UR1 or latest UR version).
  • Once completed, reset the "RTM_UR version" reg key from RTM version to the appropriate UR version and restart the health service (In this case, it is UR1 10.19.10311.0).
  • Once done, verify that the product version of the server is updated back to the UR version.

 

 

 

Updated Jul 20, 2020
Version 1.0
SCOM
System Center Operations Manager

4 Comments

  • Terracot's avatar
    Terracot
    Copper Contributor
    May 25, 2024

    None of the measures worked for me once UR3 was installed. Microsoft support claimed this was fixed in UR5, but this does not seem to be true and I did not see anything in the UR5 release notes. 

  • Hollisorama's avatar
    Hollisorama
    Copper Contributor
    May 27, 2022

    I was able to use the workaround given when installing Reporting in an environment where the management server was already SCOM 2019 Update Rollup 3.  I did also restart the System Center Data Access Service and the System Center Management Configuration.  After that is when I noticed the version number in the Operations Manager console change to the RTM release number.  At that point, I was able to complete the reporting installation

  • joannis2010's avatar
    joannis2010
    Copper Contributor
    Feb 24, 2022

    Helllo again , we will install a new or reinstall a management server.

     

  • joannis2010's avatar
    joannis2010
    Copper Contributor
    Feb 23, 2022

    Hello all, 

    we observer the same issue ,unable to install SCOM reporting 2019 when Update Rollup 3 is installed in the environment.

     

    "Unable to connect to the Data Access service for this management server. Ensure the Data Access service is running and that the service, the management group, and setup are all the same version."

     

    The Workaround did not help. 

    Any other hint ? Thank you very much 

     

    /Joannis