We just installed this on our tenant because the free version provides the basic tools we need to annotate PDFs for a basic document review process we wanted to roll-out. However during testing we have run into some confusing and inconsistent behaviour of the Adobe Document Cloud (ADC) file handler, and as T00mek mentioned above there does not seem to be any real support available.
Here's a summary of our experience:
- We configured the Adobe Document Cloud for Office 365 app in our tenant to be available for all users.
- For User A the "Open in ADC" menu item appears on SharePoint in IE11, Chrome, and Edge as expected.
- For User B, the "Open in ADC" menu does not appear on SharePoint in IE11 but does in Chrome and Edge. IE11 is User B's default browser due to other legacy application requirements and so we need ADC to work with IE11 and SharePoint. Incidentally, the "Open in ADC" menu appears for User B when accessing SharePoint libraries through OneDrive for Business with IE11, but this method does not provide the full SharePoint capabilities or fit our process.
- We contacted Microsoft regarding the issue with User B and their response was that the ADC Office 365 app does not support IE11, even though Adobe's own https://helpx.adobe.com/ca/document-cloud/help/office365-using-sharepoint-onedrive.html for it states that it does. No further support was provided by Microsoft.
- We considered switching the default browser for users to Edge and then working around the legacy application IE11 requirement.
- We continued testing with Users C and D, but discovered that for them the "Open in ADC" menu item does not appear in any browser on SharePoint even though it worked in Chrome and Edge for Users A and B. However, these users also do see the menu item through OneDrive for Business same as User B.
- We then tested User E and "Open in ADC" menu item appears in IE11 (i.e., which Microsoft told us was not supported) on SharePoint but not in Chrome or Edge.
- All users involved in testing have "Edit" or "Admin" permissions on the SharePoint site.
- Adobe does not appear to offer support for the free version, but if a customer cannot validate that the free version works then how does Adobe expect customers to potentially upgrade to the paid version?
We'd love to hear if anyone else has experienced anything similar or has any insight into how we could further troubleshoot the issue of the ADC file handler menu not appearing consistently for all users.
Microsoft
