[MVP Blog] Build Targeted Training on Office 365 Adoption Center: Part 2

Joanne Klein Thanks for sharing this blog series with us. Really helpful in creating a user adoption centre / training portal.

In my experience, the Office 365 training should be tailored to meet the client's Office 365 environment and usage. As they may be using various Office 365 services which are configured in a specific way. E.g. Using classic vs modern UX in SPO, Use of Document Sets etc. 

Rather using Targeted Service based training, I would prefer to use Targeted Solutions (or scenarios) based training. Here are few examples of targeted solutions. 

1. How to co-authoring proposals, presentations, reports etc. 
2. How to discover people skills and expertise
3. How to use <business application>? Business Applications could be Document Management System, Records Management Systems, Bid Register etc. 
4. How to use cloud storage for personal/working documents?

I find that users embrace business solutions training better than generic Office 365 Services such as SharePoint, OneDrive for Business, Delve. We need to train the users on how to derive business benefits out of this services to achieve better user adoption. 

Generic training of Office 365 service doesn't give us the expected results as users find it hard to relate to technology. Rather they relate to solving business problems specific to them. I think this is where your idea of Targeted Role based training comes in. Here is the structure I would use. 

• Targeted Role
  • Solution 1 
  • Solution 2

Few examples: 

• Receptionist
  • Find People
  • Browse Org Chart
  • Manage meeting rooms and equipment
  • Organise events 
• Frontline worker
  • Raise a service request
  • Make a video conference
  • Browse and add to the knowledge base
• Knowledge Worker
  • Co-author documents
  • Ensure Compliance
  • Find expertise

With regards to using the Microsoft support training materials, I find them slightly outdated or does not cover the complete feature set of the service. However, Microsoft is doing a great job lately in bringing us better documentation than what it used to be years ago. 

My two cents! 

-Jag