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M365 Administrator Feedback Request | SharePoint Support Central Experience

Sam Larson's avatar
Sam Larson
Icon for Microsoft rankMicrosoft
Jul 21, 2020
Every month, thousands of M365 Administrators turn to Support Central to engage in various self-help options. Support issues can vary in complexity and while sometimes you want to talk to a support a...
Updated Sep 01, 2020
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Sam Larson's avatar
Sam Larson
Icon for Microsoft rankMicrosoft
Jul 22, 2020

Thanks for the feedback Steven Andrews and PeterRising! I truly appreciate the insights.

 

PeterRising - I'm sorry to hear you have had some struggles with the contact preference option, I'm going to follow up on that one . Feel free to PM me any support cases this occurred on.

Steven Andrews - Completely understand this take and we certainly don't want to make the experience more painful. We are hoping to get some of our SharePoint diagnostics tools possibly moved to a new location so the experience may not seem as forced when typing in a help query or creating a ticket. That being said, we do try to cater our OneDrive and SharePoint solutions to very specific issues and I hope that some of the content helps!