Note: Please note that Call Queues and Auto Attendant got another update. For the latest information see http://aka.ms/sa-aacq-blog
After updating the training last week with the feature updates from October and November, here is another update with the new capabilities from December.
The recommendation remains the same as previously: if you are new to Call Queues and Auto Attendant or need a refresher, we recommend to watch the training recorded by Senior Program Manager Korneel Bullens. If you "only" need to know the most recent changes, please refer to the following blog articles:
- Call Queues: Serial Routing, Timeout in seconds, support for Agents in O365 Groups are available
- Holidays feature in Auto Attendant is now available to all Phone System customers
- Auto Attendants and Call Queues: Holidays, Agent Opt In/Out and Serial Routing in Preview
- Announcing new capabilities in Auto Attendant and Call Queue
Please let us know if you have any questions or feedback in the community.
Resources:
- Call Queues and Auto Attendant training
Pptx decks: Attached to this blog(removed outdated content)- Looking for more technical training? Please visit Skype Academy
This post is brought to you by Skype Academy. Visit Skype Academy for technical trainings and readiness around the Skype Operations Framework.
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