MicrosoftJust wondering if anyone else has run into this because I’m honestly stumped. Twice now in the past few weeks I’ve gone back into a Planner board I’d set up for my team and most of the content has disappeared. Like 90 percent of it just gone.
First time it happened I had just finished building out the whole thing. Buckets, tasks, descriptions, checklists, labels, colour coding, the lot. I quickly checked another plan and when I came back all that was left were the first 10 buckets I’d created. No idea why. Couldn’t find a way to restore anything even after looking through forums and help articles. So I just rebuilt it all from scratch.
Second time around I added even more. 22 buckets, over 60 checklist items, filled out descriptions, deadlines, all of it. Opened it in Teams this morning and once again everything was wiped. I’ve tried the usual stuff. Checked Planner for Web, cleared filters, refreshed, restarted Teams, re-added the Planner tab, looked through My Tasks, checked forums. Still nothing.
Is there any way to recover that kind of data? Or am I supposed to do something to save it before leaving the page? I thought it was cloud based and would save automatically.
Honestly pretty frustrating to lose that much time and work twice now. I’m seriously thinking about switching to a different tool if this keeps happening.
Would really appreciate any tips if anyone has seen this before.
You should definitely put in a Microsoft support ticket on this, data loss should not happen in Planner (or any Microsoft app). Tell them what happened, and see if they can recover your data. Data in the 'core' Planner service (the free one) sits in the Microsoft Graph database, so if you created it, it's somewhere out there. In the Graph only Microsoft (to our knowledge) has the ability to recover data. If you were using Planner premium, that data actually sits in a 'Dataverse' database behind the scenes which you can access and see data in tables, etc... it's much easier to track and control that data.
