Skill development in an era of rapid change and innovation is an urgent, complex challenge for enterprise leaders around the globe. As market pressures change the way businesses operate, employees are often expected to adapt quickly to new roles and expectations. At the same time, resources to upskill employees at speed and scale are scarce.
Unboxed, a Microsoft partner based in Richmond, Virginia, has spent more than 16 years helping Fortune 500 companies meet that challenge. The team specializes in skill-based learning and development, with a focus on what they call “Skill Agility”™—the ability to build and apply new skills at the pace of business change. The Unboxed Skill Building Platform, built entirely on Microsoft Azure, integrates AI-powered roleplay, coaching, and compliance validation to deliver personalized, scalable training across distributed teams.
“We exist to help companies build skills faster, smarter, and adapt quicker through skill agility,” said Dave Romero, President of Unboxed. The company’s tools and training are engineered to help their customers achieve thorough, rapid training in fast-moving environments, and their innovations have been a boon to pharmaceuticals, manufacturing, banking, and other businesses.
Assessing the skilling needs of global enterprises
Unboxed’s customers face a common set of challenges. Traditional training methods such as live meetings, peer roleplay, and static e-learning can be difficult for trainees to translate into real-world application. Employees are often hired, given a bit of training, and then begin working with customers, leading to unpredictable results.
Coaching presents its own unique hurdles. While hands-on mentorship is widely recognized as a driver of performance, managers often lack the time or tools to deliver consistent, structured feedback. In industries like life sciences, coaching can mean spending an entire day shadowing a field rep and writing up a detailed report—a process that can be both exhausting and inefficient.
“Writing those coaching reports takes a lot of time,” said Rebecca Nittolo, VP of Client Strategy and Innovation at Unboxed. “You have to think through how to say something, make sure it’s in the right format, and ensure it’s actionable. It’s challenging and very time-consuming.”
In heavily regulated industries, accuracy in coaching and training is also paramount. Organizations must ensure that employees are delivering compliant messaging, especially in high-stakes conversations. And for a lot of Unboxed clients who operate globally across time zones, that scale can make it difficult to deliver consistent training and coaching. As organizations expand, they need tools that can support distributed teams without compromising quality or security.
Explore all case studies or submit your own
Subscribe to case studies tag to follow all new case study posts.
Don't forget to follow this blog to receive email notifications of new stories!
Community Manager