Extended service terms enforcement is now in effect

As of May 4, 2026, we've aligned renewal and end-of-term options to create a more consistent and predictable experience. Customers and partners now have clear choices at expiration: renew to a new term, cancel at end of term, or temporarily extend service through a paid extended service term (EST). 

As a reminder: 

• Subscriptions that meet all three of the following criteria will automatically transition to EST at expiration: 

• Purchased or renewed on or after April 1, 2025 

• Expires on or after May 4, 2026 

• Auto-renew is set to off 

• If EST is not a desired end-of-term option, partners can select “cancel” or “renew” before the subscription’s end date. 

• Selecting “cancel” as an end-of-term option means the subscription ends on its expiration date, and the customer will lose access to the service. 

Partners should prioritize renewal discussions with customers in advance of a subscription's end date and discuss the best option for their business needs before the end of their service to avoid unexpected billing. 

Learn more about EST, available resources, and how to export a list of EST subscriptions.