Blog Post

Outlook Global Customer Service & Support Team Blog
9 MIN READ

32-bit Outlook interface elements unexpectedly render in black, white, or blank

MSFTsfellman's avatar
MSFTsfellman
Icon for Microsoft rankMicrosoft
Mar 25, 2019
Updated: May 1, 2018 and June 13, 2018 and October 15, 2019   Microsoft has worked across multiple product engineering teams to provide additional fixes for Outlook rendering issue for us...
Updated Feb 08, 2020
Version 3.0
DenGee's avatar
DenGee
Copper Contributor
Jan 06, 2023

Hi, I have found this issue to persist in the current channel Outlook 64bit with no 32bit add-ins, syncing mail to Office365 Exchange mailbox in cached PST mode on a Windows10 64bit PC with high DPI display (5120x1440). Is Microsoft fully supporting high-DPI displays with Outlook 64bit, and does Microsoft have any recommendations that could solve for this rendering problem? 

 

Client PC is Windows 10 64bit, 64GB RAM, m.2 SSD, 6GB RAM Nvidia RTX graphics, and 49" Samsung 5120x1440 display. Thank you.