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Outlook Blog
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Make Outlook Customer Manager your own

Miriam Ney's avatar
Miriam Ney
Icon for Microsoft rankMicrosoft
Jun 22, 2017

You know your business best. So we have enabled you to customize your contacts, companies and deals. For example if you are an interior designer you might want to store the favorite color for your customer or your steps in a deal stage include a consultation phase. You can add fields to them, you can change the stages in deals and you can update your amount currency.  

(Read more about it here.)

 

 

Up until recently you were only able to create text, number and date fields. A few days ago, we added the ability to create a few other field types:

  • Link: to store websites or project sites easily
  • yes/no: to store true/false values for things such as "requires training"
  • Currency: to store numbers formatted according to a currency, such as "discount"
  • Choice fields: to store options, which can only be selected for this field, such as "status"

 

Now, when you go to the Add column link, it opens the add column dialog and gives you more options to choose from.

Add column dialog with field types

 

Some of you asked for a choice field. Using it, you are able to create dropdown lists.

For example as an interior designer you might want to clarify which part of the house you are designing as part of your deal. Using the choice field you can limit it to living room, dining room and bath room. This makes sure you and your colleagues use the same set of options.

Add column dialog with setting options on a choice field

Also it will help you, when trying to sort and filter on these fields later on.

 

These new fields, similar to before, will show up as part of the details section of a contact, company or deal:

Deal details with choice custom field

Let us know, what you think about these new column types and what other types of customization you would like to see. There are a few requests in our feedback forum, so vote them up:

Published Jun 22, 2017
Version 1.0

19 Comments

  • Russell Mitchell yes, you are correct we currently only support single choice. This is a good suggestion. You can suggest more features here: Feature Feedback. We are looking at them from time to time and add them to our roadmap as appropriate.

     

    As for the choice field being searchable. Currently we have a bug, where we cannot search or filter on custom fields (the ones that you added through "add column"). We are fixing this and hope to have it working again in the next few weeks.

  • Choice only allows you to establish a single choice. Is there a way to create a field that enables the user to select multiple choices? 

     

    I have contacts that work with a number of different vendors.  I need to be able to associate each with multiple vendors, and then see that at a glance and/or search for all of my contacts that work with a single vendor.  

     

    I just noticed - is this choice field even searchable from the OCM "dashboard"?  Text in a contact Notes field is searchable in the OCM "dashboard" view, but not, it appears, the fields created using the "Add Column" method above. 

  • Caitlin Ford's avatar
    Caitlin Ford
    Copper Contributor

    OCM is not exporting contacts - the error i receive in the Excel workbook is below:

    Sorry, an error has occurred during Export. Please try again later.

     

    I've also deleted my cache.

  • Arlen Donders : sorry for the late reply. You can view shared OCM contacts in your Contacts view on the module. When you select "All contacts", it will show shared and private contacts.

  • Brett Bernard's avatar
    Brett Bernard
    Copper Contributor

     I have added custom columns to my contacts but everytime I update a deal or a task the information in these columns disappears and I have to re-enter? Can you please advise.