We are making a change to default file open operations that take place on Android and iOS devices when users open Word, Excel, PowerPoint files from Outlook, OneDrive, and Teams.
Customers have let us know that there is uncertainty about how files should be opened considering that the Microsoft 365 mobile app has the built-in ability to open and create Word, Excel, and PowerPoint files. To address that feedback, we plan to standardize the file open behaviors across the Outlook, OneDrive and Teams mobile app experiences to behave in the following way:
Configuration
Previous/Current Behavior
Planned Behavior
Users have both Microsoft 365 app and standalone Word, Excel, and PowerPoint apps installed
Microsoft 365 app would typically handle file opens
Standalone Word, Excel, PowerPoint will handle their respective file open actions
Users have the Microsoft 365 app installed but not the standalone Word, Excel, and PowerPoint apps.
Microsoft 365 app handles file open
Microsoft 365 app handles file open
Users don’t have Microsoft 365 app or the standalone Word, Excel, PowerPoint apps installed
Users directed to the App Store / Google Play to download Microsoft 365
Users directed to the App Store / Google Play to download standalone Word, Excel, PowerPoint app
Why This Change?
Our goal is to improve predictability for how files get opened when starting from our key “hub” experiences on mobile devices (OneDrive, Outlook, Teams) – the standalone Word, Excel, and PowerPoint apps if installed will essentially be favored to handle file open operations. For customers who want to open more than one Word, Excel, or PowerPoint file at once, the standalone apps can better handle side by side and windowing scenarios that modern tablet and mobile operating systems support.
If you are a commercial customer and want your employees to use only the combined Microsoft 365 app – you can implement MDM policy to restrict install of the standalone apps on your managed mobile devices and in this way your users will be launching the Microsoft 365 app for file open actions.
Timelines for this change
As of October, 2024 we are offering this guidance for when you will start to see these changes:
OneDrive iOS and Android – changes are already in place
Outlook iOS and Android – rolling out in October through November
Teams iOS and Android – timing is being finalized
We Value Your Feedback
Your feedback is crucial to us. We are committed to continuously improving your experience with the Microsoft 365 suite of products. If you have any questions or need assistance, please don't hesitate to reach out to our support team.
Thank you for being a valued Microsoft customer. We look forward to bringing you more updates and enhancements in the future.
The less clicks and wait - the better. Now when i open attachment in email or file in OneDrive app, it open it with some viewer (possible M365), then i have to click Word or Excel icon at the bottom., Wait until it loads, then wait until it loads recent changes (OneDrive), then click Edit button. I should be able to type away after i have clicked to open the file. Android user. Also after recent updates M365 viewer is failing to open password protected pdfs. Have to go around, load OneDrive web version in a browser and open it there as saved attachment from Outlook. Overall experience on mobile with file operations and MS apps is horrible.
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We are making a change to default file open operations that take place on Android and iOS devices when users open Word, Excel, PowerPoint files from Outlook, OneDrive, and Teams. Customers have let us know that there is uncertainty about how files should be opened considering that the Microsoft 365 mobile app has the built-in ability to open and create Word, Excel, and PowerPoint files.
","body":"
We are making a change to default file open operations that take place on Android and iOS devices when users open Word, Excel, PowerPoint files from Outlook, OneDrive, and Teams.
\n
\n
Customers have let us know that there is uncertainty about how files should be opened considering that the Microsoft 365 mobile app has the built-in ability to open and create Word, Excel, and PowerPoint files. To address that feedback, we plan to standardize the file open behaviors across the Outlook, OneDrive and Teams mobile app experiences to behave in the following way:
\n
\n
\n\n
\n
\n
Configuration
\n
\n
\n
Previous/Current Behavior
\n
\n
\n
Planned Behavior
\n
\n
\n
\n
\n
Users have both Microsoft 365 app and standalone Word, Excel, and PowerPoint apps installed
\n
\n
\n
Microsoft 365 app would typically handle file opens
\n
\n
\n
Standalone Word, Excel, PowerPoint will handle their respective file open actions
\n
\n
\n
\n
\n
Users have the Microsoft 365 app installed but not the standalone Word, Excel, and PowerPoint apps.
\n
\n
\n
Microsoft 365 app handles file open
\n
\n
\n
Microsoft 365 app handles file open
\n
\n
\n
\n
\n
Users don’t have Microsoft 365 app or the standalone Word, Excel, PowerPoint apps installed
\n
\n
\n
Users directed to the App Store / Google Play to download Microsoft 365
\n
\n
\n
Users directed to the App Store / Google Play to download standalone Word, Excel, PowerPoint app
\n
\n
\n\n
\n
\n
Why This Change?
\n
Our goal is to improve predictability for how files get opened when starting from our key “hub” experiences on mobile devices (OneDrive, Outlook, Teams) – the standalone Word, Excel, and PowerPoint apps if installed will essentially be favored to handle file open operations. For customers who want to open more than one Word, Excel, or PowerPoint file at once, the standalone apps can better handle side by side and windowing scenarios that modern tablet and mobile operating systems support.
\n
\n
If you are a commercial customer and want your employees to use only the combined Microsoft 365 app – you can implement MDM policy to restrict install of the standalone apps on your managed mobile devices and in this way your users will be launching the Microsoft 365 app for file open actions.
\n
\n
Timelines for this change
\n
As of October, 2024 we are offering this guidance for when you will start to see these changes:
\n
\n
OneDrive iOS and Android – changes are already in place
\n
Outlook iOS and Android – rolling out in October through November
\n
Teams iOS and Android – timing is being finalized
\n
\n
\n
We Value Your Feedback
\n
Your feedback is crucial to us. We are committed to continuously improving your experience with the Microsoft 365 suite of products. If you have any questions or need assistance, please don't hesitate to reach out to our support team.
\n
\n
Thank you for being a valued Microsoft customer. We look forward to bringing you more updates and enhancements in the future.
","body@stringLength":"3639","rawBody":"
We are making a change to default file open operations that take place on Android and iOS devices when users open Word, Excel, PowerPoint files from Outlook, OneDrive, and Teams.
\n
\n
Customers have let us know that there is uncertainty about how files should be opened considering that the Microsoft 365 mobile app has the built-in ability to open and create Word, Excel, and PowerPoint files. To address that feedback, we plan to standardize the file open behaviors across the Outlook, OneDrive and Teams mobile app experiences to behave in the following way:
\n
\n
\n\n
\n
\n
Configuration
\n
\n
\n
Previous/Current Behavior
\n
\n
\n
Planned Behavior
\n
\n
\n
\n
\n
Users have both Microsoft 365 app and standalone Word, Excel, and PowerPoint apps installed
\n
\n
\n
Microsoft 365 app would typically handle file opens
\n
\n
\n
Standalone Word, Excel, PowerPoint will handle their respective file open actions
\n
\n
\n
\n
\n
Users have the Microsoft 365 app installed but not the standalone Word, Excel, and PowerPoint apps.
\n
\n
\n
Microsoft 365 app handles file open
\n
\n
\n
Microsoft 365 app handles file open
\n
\n
\n
\n
\n
Users don’t have Microsoft 365 app or the standalone Word, Excel, PowerPoint apps installed
\n
\n
\n
Users directed to the App Store / Google Play to download Microsoft 365
\n
\n
\n
Users directed to the App Store / Google Play to download standalone Word, Excel, PowerPoint app
\n
\n
\n\n
\n
\n
Why This Change?
\n
Our goal is to improve predictability for how files get opened when starting from our key “hub” experiences on mobile devices (OneDrive, Outlook, Teams) – the standalone Word, Excel, and PowerPoint apps if installed will essentially be favored to handle file open operations. For customers who want to open more than one Word, Excel, or PowerPoint file at once, the standalone apps can better handle side by side and windowing scenarios that modern tablet and mobile operating systems support.
\n
\n
If you are a commercial customer and want your employees to use only the combined Microsoft 365 app – you can implement MDM policy to restrict install of the standalone apps on your managed mobile devices and in this way your users will be launching the Microsoft 365 app for file open actions.
\n
\n
Timelines for this change
\n
As of October, 2024 we are offering this guidance for when you will start to see these changes:
\n
\n
OneDrive iOS and Android – changes are already in place
\n
Outlook iOS and Android – rolling out in October through November
\n
Teams iOS and Android – timing is being finalized
\n
\n
\n
We Value Your Feedback
\n
Your feedback is crucial to us. We are committed to continuously improving your experience with the Microsoft 365 suite of products. If you have any questions or need assistance, please don't hesitate to reach out to our support team.
\n
\n
Thank you for being a valued Microsoft customer. We look forward to bringing you more updates and enhancements in the future.
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We are making a change to default file open operations that take place on Android and iOS devices when users open Word, Excel, PowerPoint files from Outlook, OneDrive, and Teams. Customers have let us know that there is uncertainty about how files should be opened considering that the Microsoft 365 mobile app has the built-in ability to open and create Word, Excel, and PowerPoint files.
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The less clicks and wait - the better. Now when i open attachment in email or file in OneDrive app, it open it with some viewer (possible M365), then i have to click Word or Excel icon at the bottom., Wait until it loads, then wait until it loads recent changes (OneDrive), then click Edit button. I should be able to type away after i have clicked to open the file. Android user. Also after recent updates M365 viewer is failing to open password protected pdfs. Have to go around, load OneDrive web version in a browser and open it there as saved attachment from Outlook. Overall experience on mobile with file operations and MS apps is horrible.
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Microsoft