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Microsoft OneDrive Blog
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Inside the new Files On-Demand Experience on macOS

Ankita Kirti's avatar
Ankita Kirti
Former Employee
Jan 12, 2022
2.24.22 UPDATE: We've been listening to your feedback, and we've made some design changes. We're releasing a new version that addresses the most common themes and makes it easier to achieve the previ...
Updated Feb 24, 2022
Version 12.0
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ehuna's avatar
ehuna
Copper Contributor
Feb 19, 2022

Some of us are experiencing this issue after upgrading to the latest OneDrive app from the App Store (22.012.0117.0003): we can't access any files from our OneDrive folder.

 

In Finder, we see this "'OneDrive encountered an unexpected error. Items may be out of date. " error -

 

"Try again" does nothing.

 

In Terminal, we see 0 files -

In this https://www.reddit.com/r/onedrive/comments/rho5cl/onedrive_m1_native_build_items_might_be_out_of/, some folks attempted to get OneDrive to work, and I did this -

 

Thanks to https://www.reddit.com/u/BruceBede/ and https://www.reddit.com/u/j_broom/ for the tips, one more thing that I had to do was to "Delete the OneDrive Keys" as described here -

https://www.hightechdad.com/2017/02/06/onedrive-sync-issues-how-to-reset-onedrive-for-mac-the-easy-way/

 

Make sure you change the permissions in KeyChain to allow everyone to modify the keys before you attempt to delete them.

 

So here's what temporarily worked for me -

 

  1. Quit OneDrive app.

  2. Open Activity Monitor, search for OneDrive and force quit them all -

    1. All processes that have "OneDrive" in their name.

    2. I found four: "OneDrive", "OneDrive File Provider", "OneDriver Finder Integration", and "OneDriver Networking".

  3. Find all of the OneDrive instances you may have installed -

    1. From the root ("/") in terminal run -

    2. sudo find . -name "*OneDrive.app*" -print
      For each OneDrive version you may have installed -

  4. Open terminal and run this command to clean up OneDrive: /Applications/OneDrive.app/Contents/Resources/ResetOneDriveAppStandalone.command
    Or (depending on which version you have installed)
    /Applications/OneDrive.app/Contents/Resources/ResetOneDriveApp.command

  5. Un-install OneDrive

  6. Delete the OneDrive Keys (see above).

    Then -

  7. Install the latest OneDrive from the App Store.

  8. Start OneDrive and login to your account.

This worked for a few days, but today I am again getting the "OneDrive encountered an unexpected error. Items may be out of date." error.

I read the update from Jack and the original blog post and many of the comments here, but I don't see this underlying issue being addressed.

 

Ankita Kirti and Jack: when will there be an update to OneDrive for Mac that actually works?  I have given up on the M1 version, at this point I just want a version that works.

 

Update: I did all of the above, then from Excel I joined the "Office Preview" program (Help > About > Check for Updates > Advanced > set "Update Channel" to "Current Channel (Preview)".  Then I downloaded the Office 365 OneDrive app and I'm now running version "22.027.0206.0002 (Standalone) (Apple silicon)".  This version is now working, I'll continue using it for a few days and see if it continues to work.