Inside the new Files On-Demand Experience on macOS

On Jan 30, 2022, at 10:30 AM, tcrbang wrote:

> I apologize for this Inconvenience.

Inconvenience? Tell the Engineering team that because of the inconvenience they caused me this morning, I’m canceling my account as soon as I download everything. To where it was. Before they gave me a better experience.

Of course this will make zero difference to anyone at Microsoft.

Maybe next time the Engineering team could give this same experience to their mom and watch her freak completely out when her OneDrive folder is completely empty. No pictures from a decade ago. No documents and photo scans of newspaper clippings of family history research. No documents on her father’s death. No covid vaccination records. Nothing in the folder at all.

Apologies mean nothing in situations like this. Seriously.

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On Jan 30, 2022, at 10:19 AM, Microsoft Support wrote:

## Please type your reply above this line ##

Microsoft Corporation

Your request (1034751820) has been updated. To add additional comments, please reply to this email.

Abayomi (Microsoft)
Sunday, January 30, 2022 4:19 PM GMT

Hello Travis

Welcome to Microsoft OneDrive Support,

My name is Abayomi and I am the engineer who will be assisting you with resolving this Service Request

I appreciate you sending us an email regarding your OneDrive Update issue

I understand that the update moved all your pictures to OneDrive

I apologize for this Inconvenience.

We are sincerely sorry about this, I understand how frustrating this can be having to download all your pictures to your device,

The Engineering team has been notified about feedback on the latest OneDrive update.

Kindly go through this article for addition information: https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/inside-the-new-files-on-demand-experience-on-macos/ba-p/3058922

Once again I sincerely apologize for the issue experienced

Thank You for your Patience and understanding.

Let me know If you have questions,

Kind Regards

Arenrin Abayomi
Microsoft 365 OneDrive Support Ambassador
For Microsoft Customer Service & Support
My Working Hours: 9:00pm – 01:00am Mon, Tues, Wed, Friday and Sunday (UTC)

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On Jan 30, 2022, at 10:03 AM, tcrbang wrote:

148 GB that I have to download.

Imagine if you will going to Finder’s OneDrive folder like I always do and seeing NOTHING in there. And then I have to search Google to find out what happened and how I can get my files back.

Total failure. Once I get my files downloaded back to my “device” where they had been sitting safely for years, I’m gonna cancel my Microsoft 365 subscription.

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On Jan 30, 2022, at 9:55 AM, tcrbang wrote:

I have to download all of these files again now? Now that I have to click on the “Always keep on this device” option in Finder? This is stupid. They were already on my device. I didn’t ask you to remove them.

I am irate.

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On Jan 30, 2022, at 9:53 AM, Microsoft Support <Email address removed> wrote:

## Please type your reply above this line ##

Thank you for contacting Microsoft Support - a support case has been opened for you.

For your reference:

Case #: 1034751820
Created on: Sunday, January 30, 2022 12:00 AM
Title: I recently updated to macOS Monterey and the latest version of OneDrive on my Mac. For some reason OneDrive decided that it would remove over 40 gigs
Description: I recently updated to macOS Monterey and the latest version of OneDrive on my Mac. For some reason OneDrive decided that it would remove over 40 gigs of pictures and documents from my Mac and make them online only, something about “Files on Demand” or whatever. Do you know what I demand? My files to be on Mac where I left them. Nobody told me when I upgraded OneDrive that this was going to happen, that my files would be moved, or ANYTHING even remotely close to that. This is a complete failure on Microsoft’s part. I trust you with my files. NEVER AGAIN.
Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don’t send any financial or personal information in email.

Thanks,
Microsoft Support