Microsoft
Is this the best place to log a problem I found in Microsoft Bookings or is there somewhere I should log a support ticket?
Problem we encountered:
We successfully created a service with a Default duration of 30 minutes.
We successfully set the Maximum Attendees value to 8 so 8 people could book into each 30 minute booking.
We successfully set up specific date and time availability for the Service.
We then successfully published our booking page BUT then the problem occurred. As people started to book, their bookings started to go into the wrong spot in the booking calendar. People who were booking for the 9am slot were being added to the 9:30 slot and other time slots. Some bookings ended up in a time slot on the booking calendar that corresponded with their bookings but there did not seem to be any pattern to it.
And although we set the max attendees to 8 the booking page didn't seem to recognise that. We had some time slots with 19 people in it. So we have had to manually fix this after all the bookings have been made by calling customers and moving them to a new timeslot.
We tested this a lot before we published the booking system and the Max attendees didn't seem to be a problem and as soon as the bookings were made the time slots would dissapear. The bookings were also going into the right position in the booking calendar during our tests.
So my only thought is that the load of people is what caused an issue?? Too many people trying to book at the same time etc.
Has Microsoft found anything during testing like this?
Based on some feedback from customers I also learned that some of them are opening the booking page. Leaving it open on their screen for a period of time then making a booking, but the booking page is letting them book any time that looks available even if the time is no longer available. If they refreshed their page I think they would have seen that times were no longer available but it's hard to tell a person to refresh their page. Is it possible to create a 'time out' feature or can it be changed to recognise when a booking has been made even if the time slot appears available because the customer hasn't refreshed their page?
