Content Management Overview Continued

Microsoft

Jan 05, 2023

High level Steps to create Content in the Community Training portal, Enabling Global Content across organizations and best practices to create courses on the portal.

Planning and producing material that is relevant, approachable, and effective for a target audience is known as content creation. One of the key components of any online learning program is content creation.

To assist administrators in adding new content to the portal, the Community Training platform offers a specialized set of functions.

High-level steps to get started with content management on the management portal.

Please follow the following steps for Content management on Community Training Portal:

Step 1 - Create a new category:

The first step to create content on CT (Community Training), here are the specific instructions for adding a new category on the portal: how to create new category

Step 2 - Create a course:

After you create a category of the for the course the next is to create a course. Here are the specific instructions to create a course on the CT portal: how to create a new course.

Step 3 – Upload content for the course:

After the course has been created the next is to upload content for the course. Here are the specific instructions to upload content for the course on the portal: upload content for the course.

Step 4 – Add practice quiz and exam for the course:

The platform provides two types of assessments in the form of non-graded assessments and graded assessments containing one or more multiple-choice questions. Here are the specific instructions for adding practice quizzes and exams for the course: how to add quizzes and exams.

Step 5 – Publish the course for the learners:

New courses added to the CT portal will not be accessible to the learners unless and until it is published. Here are the specific instructions on how to publish the course on the portal: how to publish a course.

Step 6 – Create a new Learning path:

Here are the detailed steps on how to create a new Learning path for the learners on the portal.

Step 7 – Add courses to the Learning path:

To add a course to the learning path, check the following link: add courses to the Learning path.

Step 8 – Publish the Learning path:

To publish the learning path, use this link: how to publish a Learning path.

Enabling Global Content across organizations

Community Training enables the creation of a shared content library known as Global Content. This functionality allows you to have common content across organizations/tenants in your instance.

It is important to note that this feature will allow you to have global content across multiple tenants for your MS Teams deployment.

Steps to enable Global Content

Pre-requisite: a. In App Service Configurations, search for Features:IsMultiOrgDeployment, add this if it does not exist, follow this step b. For instances with MS Teams Integration: Follow the steps to enable

Multi-Tenant support for Azure Active Directory based Authentication in Teams

Login to Azure portal
Navigate to Steps to set the Configurations on the Platform
Create/Update with below mentioned App settings in Configurations

Features:IsGlobalContentEnabled, set the value as true, then click ‘Ok’

Now, "Common" organization will be available while creating Categories/Learning Paths. Any content created under Common will be available for assignment to all admins.

View content analytics to track and measure effectiveness on CT!

The Community Training platform offers organizations out-of-the-box, robust analytics so they can monitor learner enrollment and completion rates across all courses, assess student performance, and make sure the content quality is sufficient and fulfills the organization's success criteria.

Administrators can track and gauge the effectiveness of the learning content by using reports that are embedded into the management portal that are user and content relevant at the category level.

Best practices to create courses on the portal is stated below:

Use bulk upload courses to create multiple courses on the portal in few simple clicks.
For video lessons – keep the length of the video short i.e., 2-3 minutes for easy consumption.
Categories and courses are alphabetically stacked, so it is best to use the numbering 01, 02, 03, 04, 05 etc.
Order of categories/courses can be changed by editing the name/number.
Only order of lessons is user defined and can be manually moved up/down.
For quizzes and exams, keep the questions simple to help learners revise and retain the training lessons. It must cover key points of the lessons to keep learners engaged and encourage them to complete the course.