Three years ago, we launched Microsoft Viva to help organizations transform the employee experience. Today, Viva has grown to over 66 million monthly active users, including users of the Microsoft 365 suite. Over the past three years, the rapid growth of AI has had a significant impact on the employee experience, reshaping how work gets done and how employees work together. As organizations take the next step on their AI journey, it will be important to look beyond the tools to the most critical factor of success – the readiness and adoption of the new AI workforce.
Today at Microsoft Ignite, we announced new capabilities designed to help you better understand and engage this new AI-powered workforce, including a new employee assistant that can surface organizational knowledge and information to employees in real time, new measurement and communications tools integrated into Microsoft 365 Copilot, and new AI-powered capabilities to help you accelerate the adoption of Microsoft 365 Copilot in your organization.
Here are some of the highlights:
- For today’s workforce, there’s a unique opportunity to harness the power of AI to reimagine the day-to-day employee experience. One of the biggest challenges for employees today is finding the right resources for key HR and IT issues and taking action. To address this need, we are launching the Employee Self-Service Agent in Microsoft 365 Copilot, a new set of capabilities designed to answer policy questions and complete workplace services tasks, starting with HR and IT, for faster resolution times and a streamlined employee experience. The agent is customizable in Copilot Studio, where admins can use a variety of tools including editable pre-configured workflows connected to authoritative knowledge sources like SharePoint, and Microsoft-built connectors to HR and IT systems of record like Workday, ServiceNow, and SAP, as well as a library of tailored responses to sensitive topics. This new agent is available in private preview.
>>For more details, read the Employee Self-Service Agent blog
- One of the top priorities for business leaders is understanding the business impact of AI, including employee adoption and ROI. To help with this, we announced today that Viva Insights will be included in Microsoft 365 Copilot at no additional cost, as part of the new Copilot Analytics. Copilot Analytics provides out-of-the-box experiences to measure Copilot adoption and business impact, customizable reporting for deeper analysis, and the new Copilot Business Impact Report for analyzing Copilot usage against business KPIs across Sales, Finance, Marketing and more. The Copilot Business Impact Report is in public preview and Copilot Analytics will be generally available in early 2025.
>> For more details, read the Copilot Analytics blog
- For customers who are looking for a more complete picture of the employee work experience, we are excited to announce the general availability of Viva Glint + Viva Insights integration. This integration will enable customers to layer data on how employees work from Viva Insights onto the employee feedback data collected through Viva Glint for a holistic view of the employee experience.
>> For more details, read the Viva Insights + Viva Glint Integration blog
- Effective communication is the backbone of any successful AI-powered organization. Soon Microsoft Teams will integrate core capabilities from Viva Engage, bringing new ways for leaders and employees to share and connect across the organization. We also announced that starting in H1 2025 you will be able to surface Viva Engage Q&A and Viva Connections dashboard cards (ACEs) directly within Microsoft 365 Copilot.
>> For more details, read the What’s New in Viva for Communicators blog
- And lastly, to further help you accelerate employee engagement and technology adoption within your organization, we are expanding the generative AI capabilities embedded across Microsoft Viva. Whether you are looking for help to draft more engaging employee communications or simplifying data analysis for business leaders, Copilot in Microsoft Viva can help. Last year, we announced our first set of Copilot in Viva experiences, and today we are excited to share even more capabilities, including:
o Copilot in Viva Amplify: Revolutionize the way you create and enhance content for your Viva Amplify campaigns. Use Copilot for writing assistance, including helping you adjust the tone of your content to ensure your message lands the way you want it to. This feature is now generally available.
o Copilot in Viva Glint: Help business leaders and HR analysts easily understand, interpret and act on employee feedback. Leverage Copilot to quickly summarize employee comments and double click into specific groups and teams using feature attributes. This feature is now generally available. For more details, read our Learn article.
o Copilot in Viva Insights: Simplify the query building process for analysts and expedite results. Ask Copilot to suggest report templates, metrics, filters, and attributes that are relevant to your analysis to create custom queries for analysis This feature is now in private preview. For more, read our Learn article.
Learn more and get started:
- For more details on all of these announcements, join our Microsoft Ignite breakout session live (Reimagining the Employee Experience with AI and Agents) on Friday, November 22 at 9:00AM CT or watch on-demand.
- Check out our other Ignite on-demand sessions: Measure AI adoption and value with Copilot Dashboard and Employee communications for the AI workforce
- Learn how customers, like Campari, SACE, and CDW are using Viva and Copilot to drive AI transformation.
- Read more announcements from this week’s event on the Microsoft 365 blog and Viva Community blog.
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