MicrosoftWe're having trouble migrating one model of our phone fleet, all other AudioCode phones are provisioned properly
Device with errors:
Phone model: AudioCodes C470HD
Teams Admin Agent1.0.0.202407050618.productUp to date
Firmware2.3.480Up to date
OEM Agent1.0.160Up to date
Teams1449/1.0.94.2024122303Up to date
Authenticator6.2410.7268Up to date
Microsoft Intune24.09.1Up to date
Intunes Administrator/Dashboard/Monitor/Enrollment Failures shows:
Failure: Device Platform Blocked
OS Version: 12
Enrollment Method: Android AOSP
Failure: Unknown
Intunes Admin/Troubleshooting+support,/selecting this user/Enrollment failures shows these errors:
"Platform not at all allowed"
On the Phone itself, after the user enters the specified code at microsoft.com/devicelogin and signs in, the phone fails to log in and shows error : 20008
I've asked this question on the Microsoft Learn support portal and got the following answer:
https://learn.microsoft.com/en-us/answers/questions/2152844/teams-phone-failing-enrollment
For your device, we suggest MAM management instead of MDM management.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment-mamwe
Hey,
Is there any luck with Audiocodes C470HD phones? Our phones auto updated to AOSP firmware and signed out users. We could not sign them back in yet.
See hbunkradt post above. Change the MDM authority away from Office 365 to Intune
https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade
Hello,
we have the same problem with all our Audiocodes C470 HD Phones, after update Firmware to AOSP Firmware. Also Users get Error in Display, Couldn't enroll with intunes 200034
We create AOSP enrollment policy
See hbunkradt post above. Change the MDM authority away from Office 365 to Intune
https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade
hi pgarza001, did you follow up the settings from Tabishs, blog? My phone signin automatically after update.
