Microsoft Dynamics 365 empowers customers everywhere to drive process efficiency and deliver business success. With the introduction of AI and Microsoft Copilot, career growth opportunities are even greater for professionals with technical skills in Microsoft business applications.
We’re pleased to announce that we’re evolving Microsoft Credentials for Dynamics 365. The changes help ensure that skills related to Microsoft’s AI apps and services, the cloud, and other emerging technologies are validated, helping you build the skills you need to be successful in these job roles. We’re also streamlining the certification journey so that you have a more straightforward path to prove those skills.
Currently, the Dynamics 365 learning journey for customer experience professionals involves earning three role-based certifications—Dynamics 365 Sales Functional Consultant Associate certification, Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, and Dynamics 365 Customer Insights (Data) Specialty. Our goal is to simplify the path and improve the skills-validation experience with a single role-based Microsoft Certification, combined with multiple scenario-based Microsoft Applied Skills, providing the opportunity for professionals to showcase the depth of their knowledge for the role and for specific, real-world projects.
Coming soon: New Microsoft Credentials for Dynamics 365
The new Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification will be released in late September 2024. It can help you prove that you have the skills to elevate the customer experience, strengthen customer relationships, and earn customer loyalty by using Dynamics 365 Sales, Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights – Data.
Coming soon, to complement the skills validated by the upcoming certification, we’ll release several Applied Skills scenarios related to Dynamics 365 Customer Insights, like creating and managing journeys with Dynamics 365 and creating and managing segments. Stay tuned for more news.
Some Dynamics 365 Certifications to be retired
The new Certification and Applied Skills will allow you to prove skills that are currently measured by the following certifications. These certifications, their exams, and the related renewal assessments will all be retired on November 30, 2024:
The following questions and answers can help you determine how this news could impact your learning journey:
Q. What if I’m studying for Exam MB-210, Exam MB-220, or Exam MB-260?
A. If you’re currently preparing for Exam MB-210, Exam MB-220, or Exam MB-260, we strongly recommend that you take the exam before November 30, 2024. You won’t be able to take these exams or earn the associated certification after that date.
Q. I’ve already earned one of these certifications. What happens now?
A. If you’ve already earned the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, or Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification, it will stay on the transcript in your profile on Microsoft Learn. If you’re eligible to renew your certification before November 30, 2024, we recommend that you consider doing so.
Q. Will this change impact Microsoft Partners?
A. For Microsoft Partners, those who have earned any of the eligible certifications before they retire will continue to earn points or credit toward offering requirements as long as those certifications remain on their transcript, until a year after the certifications are retired. New credentials may be eligible for inclusion in the Microsoft AI Cloud Partner Program (Partner Program) requirements. These changes will be shared with partners when additional details are available.
Partner skill-building for Customer Insights will continue as part of the initiatives from the Partner Program
Yes, the Exam DP-203: Data Engineering on Microsoft Azure was retired on March 31, 2025. Microsoft has introduced Exam DP-700: Implementing Data Engineering Solutions Using Microsoft Fabric as its replacement.
The DP-700 certification focuses on the Microsoft Fabric platform, which integrates data engineering, analytics, and business intelligence into a unified solution. This marks a shift from Azure-centric services emphasized in DP-203 to a more holistic approach with Microsoft Fabric.
Key Differences Between DP-203 and DP-700:
If you were preparing for DP-203 but haven't taken the exam yet, it's advisable to shift your focus to DP-700 to stay aligned with the latest technologies and industry demands.
They have retired certifications 220 and 260, which haven't been available for long, without providing users with any alternatives. Are there plans to compensate those of us who have lost these certifications? Will you offer any kind of discount or benefit to take the new certification, such as 280 in my case?
Considering what was said before in this post and other posts on the MS Community: - Your certs Sales/Insights (Marketing) are valid for one year - For one year they count towards partner specialization D365 Sales
However, there are nil comms from MS which certification will replace Sales and Marketing. Some rumors mentioned MB280. But nothing confirmed. It is a very disappointing communication from MS ....
Hello RalfW for raising this concern. I will share with the partner team that more communication is needed on the replacement for these retired certifications.
I tried renewing my "Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate" certification after receiving an email from Microsoft stating that I have until January 30, 2025, to pass the renewal assessment. However, when I click on the link, I get the error message "Sorry, this renewal is not accessible at this time." I know the exam will be deprecated, but not before my renewal date!?
Once a certification is retired, the ability to renew it also is retired. I am in a similar position and will not be able to renew three of my certifications.
Once a Certification has been retired, it will no longer be available in the Certification offerings. If you earned or renewed a Certification before it was retired, it will remain on your transcript in the Active Certifications section until it expires. Once the Certification expires, it will move the Historical Certifications section of your transcript.
The learning path will not go away as the training is still required. I imagine that modules in that learning path will be subsumed into the learning paths for MB-280
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\n
Learn how we’re evolving Dynamics 365 Credentials to stay current and streamline your journey.
","body":"
Microsoft Dynamics 365 empowers customers everywhere to drive process efficiency and deliver business success. With the introduction of AI and Microsoft Copilot, career growth opportunities are even greater for professionals with technical skills in Microsoft business applications.
\n
\n
We’re pleased to announce that we’re evolving Microsoft Credentials for Dynamics 365. The changes help ensure that skills related to Microsoft’s AI apps and services, the cloud, and other emerging technologies are validated, helping you build the skills you need to be successful in these job roles. We’re also streamlining the certification journey so that you have a more straightforward path to prove those skills.
\n
\n
Currently, the Dynamics 365 learning journey for customer experience professionals involves earning three role-based certifications—Dynamics 365 Sales Functional Consultant Associate certification, Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, and Dynamics 365 Customer Insights (Data) Specialty. Our goal is to simplify the path and improve the skills-validation experience with a single role-based Microsoft Certification, combined with multiple scenario-based Microsoft Applied Skills, providing the opportunity for professionals to showcase the depth of their knowledge for the role and for specific, real-world projects.
\n
\n
\n
Coming soon: New Microsoft Credentials for Dynamics 365
\n
The new Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification will be released in late September 2024. It can help you prove that you have the skills to elevate the customer experience, strengthen customer relationships, and earn customer loyalty by using Dynamics 365 Sales, Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights – Data.
\n
\n
Coming soon, to complement the skills validated by the upcoming certification, we’ll release several Applied Skills scenarios related to Dynamics 365 Customer Insights, like creating and managing journeys with Dynamics 365 and creating and managing segments. Stay tuned for more news.
\n
\n
\n
Some Dynamics 365 Certifications to be retired
\n
The new Certification and Applied Skills will allow you to prove skills that are currently measured by the following certifications. These certifications, their exams, and the related renewal assessments will all be retired on November 30, 2024:
The following questions and answers can help you determine how this news could impact your learning journey:
\n
\n
Q. What if I’m studying for Exam MB-210, Exam MB-220, or Exam MB-260?
\n
A. If you’re currently preparing for Exam MB-210, Exam MB-220, or Exam MB-260, we strongly recommend that you take the exam before November 30, 2024. You won’t be able to take these exams or earn the associated certification after that date.
\n
\n
\n
Q. I’ve already earned one of these certifications. What happens now?
\n
A. If you’ve already earned the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, or Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification, it will stay on the transcript in your profile on Microsoft Learn. If you’re eligible to renew your certification before November 30, 2024, we recommend that you consider doing so.
\n
\n
Q. Will this change impact Microsoft Partners?
\n
A. For Microsoft Partners, those who have earned any of the eligible certifications before they retire will continue to earn points or credit toward offering requirements as long as those certifications remain on their transcript, until a year after the certifications are retired. New credentials may be eligible for inclusion in the Microsoft AI Cloud Partner Program (Partner Program) requirements. These changes will be shared with partners when additional details are available.
\n
\n
Partner skill-building for Customer Insights will continue as part of the initiatives from the Partner Program
","body@stringLength":"5730","rawBody":"
Microsoft Dynamics 365 empowers customers everywhere to drive process efficiency and deliver business success. With the introduction of AI and Microsoft Copilot, career growth opportunities are even greater for professionals with technical skills in Microsoft business applications.
\n
\n
We’re pleased to announce that we’re evolving Microsoft Credentials for Dynamics 365. The changes help ensure that skills related to Microsoft’s AI apps and services, the cloud, and other emerging technologies are validated, helping you build the skills you need to be successful in these job roles. We’re also streamlining the certification journey so that you have a more straightforward path to prove those skills.
\n
\n
Currently, the Dynamics 365 learning journey for customer experience professionals involves earning three role-based certifications—Dynamics 365 Sales Functional Consultant Associate certification, Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, and Dynamics 365 Customer Insights (Data) Specialty. Our goal is to simplify the path and improve the skills-validation experience with a single role-based Microsoft Certification, combined with multiple scenario-based Microsoft Applied Skills, providing the opportunity for professionals to showcase the depth of their knowledge for the role and for specific, real-world projects.
\n
\n
\n
Coming soon: New Microsoft Credentials for Dynamics 365
\n
The new Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification will be released in late September 2024. It can help you prove that you have the skills to elevate the customer experience, strengthen customer relationships, and earn customer loyalty by using Dynamics 365 Sales, Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights – Data.
\n
\n
Coming soon, to complement the skills validated by the upcoming certification, we’ll release several Applied Skills scenarios related to Dynamics 365 Customer Insights, like creating and managing journeys with Dynamics 365 and creating and managing segments. Stay tuned for more news.
\n
\n
\n
Some Dynamics 365 Certifications to be retired
\n
The new Certification and Applied Skills will allow you to prove skills that are currently measured by the following certifications. These certifications, their exams, and the related renewal assessments will all be retired on November 30, 2024:
The following questions and answers can help you determine how this news could impact your learning journey:
\n
\n
Q. What if I’m studying for Exam MB-210, Exam MB-220, or Exam MB-260?
\n
A. If you’re currently preparing for Exam MB-210, Exam MB-220, or Exam MB-260, we strongly recommend that you take the exam before November 30, 2024. You won’t be able to take these exams or earn the associated certification after that date.
\n
\n
\n
Q. I’ve already earned one of these certifications. What happens now?
\n
A. If you’ve already earned the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, or Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification, it will stay on the transcript in your profile on Microsoft Learn. If you’re eligible to renew your certification before November 30, 2024, we recommend that you consider doing so.
\n
\n
Q. Will this change impact Microsoft Partners?
\n
A. For Microsoft Partners, those who have earned any of the eligible certifications before they retire will continue to earn points or credit toward offering requirements as long as those certifications remain on their transcript, until a year after the certifications are retired. New credentials may be eligible for inclusion in the Microsoft AI Cloud Partner Program (Partner Program) requirements. These changes will be shared with partners when additional details are available.
\n
\n
Partner skill-building for Customer Insights will continue as part of the initiatives from the Partner Program
Learn how we’re evolving Dynamics 365 Credentials to stay current and streamline your journey.
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Sooo, I've just lost my data engineering certificate. There's no option to renew onto the new version? You're forcing us to pay for the exam again?
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Hello, I found this page after reading that the Exam DP-203: Data Engineering on Microsoft Azure was retired on March 31, 2025:
It was mentioned on the above link, but not on this current page. Is there any new certification to replace this? Thanks
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Yes, the Exam DP-203: Data Engineering on Microsoft Azure was retired on March 31, 2025. Microsoft has introduced Exam DP-700: Implementing Data Engineering Solutions Using Microsoft Fabric as its replacement.
The DP-700 certification focuses on the Microsoft Fabric platform, which integrates data engineering, analytics, and business intelligence into a unified solution. This marks a shift from Azure-centric services emphasized in DP-203 to a more holistic approach with Microsoft Fabric.
Key Differences Between DP-203 and DP-700:
If you were preparing for DP-203 but haven't taken the exam yet, it's advisable to shift your focus to DP-700 to stay aligned with the latest technologies and industry demands.
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They have retired certifications 220 and 260, which haven't been available for long, without providing users with any alternatives. Are there plans to compensate those of us who have lost these certifications? Will you offer any kind of discount or benefit to take the new certification, such as 280 in my case?
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Considering what was said before in this post and other posts on the MS Community: - Your certs Sales/Insights (Marketing) are valid for one year - For one year they count towards partner specialization D365 Sales
However, there are nil comms from MS which certification will replace Sales and Marketing. Some rumors mentioned MB280. But nothing confirmed. It is a very disappointing communication from MS ....
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Hello RalfW for raising this concern. I will share with the partner team that more communication is needed on the replacement for these retired certifications.
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I tried renewing my \"Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate\" certification after receiving an email from Microsoft stating that I have until January 30, 2025, to pass the renewal assessment. However, when I click on the link, I get the error message \"Sorry, this renewal is not accessible at this time.\" I know the exam will be deprecated, but not before my renewal date!?
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Once a certification is retired, the ability to renew it also is retired. I am in a similar position and will not be able to renew three of my certifications.
Once a Certification has been retired, it will no longer be available in the Certification offerings. If you earned or renewed a Certification before it was retired, it will remain on your transcript in the Active Certifications section until it expires. Once the Certification expires, it will move the Historical Certifications section of your transcript.
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The learning path will not go away as the training is still required. I imagine that modules in that learning path will be subsumed into the learning paths for MB-280
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AI and Microsoft Copilot in Dynamics 365? This opens up huge career opportunities for professionals in business applications!
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The dates for withdrawal of the existing exams is in the original post.
\n
\n
The new exam is out now in beta and I suspect will be in GA soon
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Hi everyone
When does the Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate will be replaced and the new exam will be published ?
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