Microsoftmanuell665 it isn't like thievery; it is! I find it amazing that no one at Microsoft has the professionalism to address the pricing issue being shared here -- it is a non-starter, obscene and abusive.
What this also does is encourage competitors to push up prices, and switch from a per-agent model to a per-user model. If MS can charge that, I'll charge just 50% less, and still look like a deal. This pricing will over time cause the entire remote support industry to follow suit. I've seen gotosupport is now gotoassist and they just changed their pricing model, with 3x the cost.
The idea here is simple and MS knows it... treat it like a book, I have 5 agents only those 5 people can use or should be using the remote support help, while end users should use Teams screen sharing. I should not be paying for 250 licenses that just sit there 99% of the time doing nothing.
A lot of you talk about E3/E5 -- but we are Business Premium; there are a lot of Orgs under 300 users and will never make sense to move to E3/E5. I was happy to move from Business Basic to Premium - increased our costs extensively, but we found value. Now it's not so much.
Microsoft remember losing trust is fast, gaining it back slow and hard, just changing the price and apologizing means you didn't get the point at all. I'm tired of the "we got that wrong apologies" you knew this from the start -- this is a self-inflicted wound.
