Jude_23Another editor chiming in here-- I often use comments in the same way that LA_Evans does. I'll leave comments like "this doesn't match the terms that you used on in the previous section on page 15: I prefer this version, but it should be consistent." Or "this word choice doesn't work, check out the suggested change I inserted." Writers aren't responding in real time (I would charge five times more if they did). Instead, they're using the doc as a detailed tool in their rewrites and maybe a reference for future projects.
And yes, you can toggle Word comments to display in PDF, but they're almost useless without the old dotted lines. Under the new system, I have sent edits in Word so that my writers can at least click the comment to highlight what it's addressing, but there's been some grumbling that the new system is less intuitive.
I wish Microsoft would listen and find that the dotted lines were useful and that people have in fact put a lot of thought into developing work processes using the old system. The new one takes away several useful features and hinders workflow for a lot of us. I'm currently sending a "tell us what we're doing badly" note in Word every single time I try to leave a comment and am yanked five (or fifty) pages up to a previous unposted comment, with no way to go back to my old position. Why on earth don't comments just auto-post when you click out of the box?