I think I've discovered a way to turn the old comments back on without reverting to an earlier version of Microsoft Word and without altering the registry. The only big problem is that it only works for as long as the document is left open. Once the document is closed and reopened it reverts to the new comments format. However, this solution might be of help to people who really need a way to get the old comments back, even temporarily.
To enable old comments in a new document...
- Open a new blank document in Word.
- Type anything (e.g., "Hello").
- Select the text.
- Select New Comment (from the Review pane).
- Type anything into the comment (e.g., "The new comment system sucks").
- Press Ctrl-Enter to close the comment.
- Save the document as "Document" (although any name will do).
- Add any word to the document (e.g. "There").
- Save it again as "Document1".
- Select Compare>Compare from the Review pane.
- Select "Document" as the Original Document.
- Select "Document1" as the Revised Document.
- Ensure that the Comments checkbox is checked and that the New document radio button is selected.
- Press OK.
A new document should show up with the text ("Hello there" as in the example) and the comment in the old format.
For existing documents, just add a couple of words at the end, save it as a different file name, compare the new file with the old, and the old comments should return.
At least this has been the case for me. I hope it works for others. If it doesn't, I'd be keen to figure out why it works for me and not others. I'm using the most up-to-date version of Microsoft Office 365. Maybe I can create a macro that'll do all the previous steps in one go for new documents.