As an instructor, I have no wish or intention to "start a conversation" when I insert an in-text comment on a student paper. The old comment functionality was elegant and easy to use. This new commenting function is unnecessarily cumbersome and, in a word, crappy. This seems to be a case of trying to fix a problem that didn't exist. For those who collaborate with multiple individuals, the old comment structure worked just fine. And for what I assume is the vast majority of Word users, the new comment structure is a miserable annoyance that adds a level of clunkiness and extra time to our work. I recognize that comments such as mine will result in no improvement because Microsoft Word developers have jobs to protect. But it makes me feel just a bit better to rail against the system. Just remember how well "New Coke" was received in 1985.