MicrosoftMichelle, that's something that I forgot to mention and which I agree with completely.
I remember once this year when the exact issue that I was having was documented, with screenshots, by a particular Windows Server blogger. It was laid out perfectly in the article. Anyone who even tried once could replicate the issue just by following the steps and trying. In addition to my summary of the issue, I linked to the article.
They still called and asked to remote in.
One other thing: I don't think the level of support that we have access to is for anything but the lowest-hanging fruit, which basically means that there's often no reason to contact support over trying to solve it yourself. If it's a difficult issue, or if it's, heaven forbid, "by design" (even if it's more or less a bug), five or seven phone conversations in, the ultimate "resolution" is that you're referred to Premier Support.
