Blog Post

Microsoft 365 Blog
2 MIN READ

Help when you need it – new support features for Microsoft 365 admins

Rebecca Schmierer's avatar
Rebecca Schmierer
Icon for Microsoft rankMicrosoft
Jun 11, 2019
New admin support features Intelligent self-serve solutions – Receive help from personalized self-serve solutions through an improved search experience, powered by machine learning. Solutions wil...
Updated May 06, 2021
Version 3.0
admin
microsoft 365 admin center
Michael Gendreau's avatar
Michael Gendreau
Iron Contributor
Jun 12, 2019

Microsoft support has been awful for a while now. I'm talking about "premier" support, which is not cheap. Response times are not met and the quality of engineers has been very poor.

I'd like to see that improved over some admin site "AI and machine learning".