Help when you need it – new support features for Microsoft 365 admins

Glad to see some of these features, and glad to see common sense brought back. Now if you can give us a way to bypass the useless first step of the wizard ("intelligent" is the last thing I would call it) and a full-fledged editor control, preferably on a full screen instead of a tiny nav pane, it would be awesome :)

And while we are on the severity/SLA topic - can you please make sure that the correct information is reflected in both the portal and documentation? For example, if I try to open a support ticket from the portal, I get information like "response within 5 hours", while this document clearly states "no commitment" or "next day". I appreciate that there are other factors involved, such as severity of the issue or the type of SKU/support contract the tenant has, but still.