Four Success Factors for Driving Microsoft 365 Adoption

Hi Vishal Seth - I can understand how it may seem like a burden to have to invest in helping end users adopt new technology. I think Cian Allner makes some good points about what can typically cause end users to be resistant to new technology. 

It’s natural for people to be resistant to change, whether it’s related to fear of the unknown or not understanding why a change is being made, both of which can hinder adoption of a new process or technology. Take for example enterprise social and Yammer (https://products.office.com/yammer), it can change how information gets shared throughout an organization – transforming cultures from one where people work in silos to a new culture that promotes cross team collaboration. This can be a big change that requires helping and encouraging people to share information more proactively.

We continue to make investments to help organizations and end users through this change. A good example is the help feature in Office where end users can search for help on how to complete a task within Office and be taken to the feature to complete the task. I’d recommend checking out the Microsoft 365 Productivity Library (http://aka.ms/productivitylibrary) to discover new use cases to help make your work-life easier. Also, we have a number of training resources including the Office Training Center (http://office.com/training) and Windows 10 Quick Start Guides (https://aka.ms/win10quickstartguides).