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Microsoft 365 Blog
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Alerts and notifications are now available in Microsoft 365 Lighthouse

Kat_Martin's avatar
Kat_Martin
Icon for Microsoft rankMicrosoft
Sep 13, 2023

Stay informed with Microsoft 365 Lighthouse

 

Microsoft 365 Lighthouse provides insights across your SMB customers on where you will want to act with urgency to keep your SMB customers secure and productive. For example, when risky behaviors are detected for a user account, you will want to quickly triage if the risks are real and block sign-in. Or when an admin at the customer site disables MFA and you want to be informed of this configuration change to get it re-enabled. Or when Defender detects a security incident to act on it quickly. We are making it easier to stay informed of these insights through alerts and notifications. Lighthouse can now alert and notify you of all the above events and more.  


Lighthouse can configure customized email alerts for delivery to your users, groups, or third-party ticketing systems. Offering alerting capabilities on several key scenarios, we've made it easier than ever for Managed Service Providers (MSPs) to integrate multi-tenant alerts into their everyday workflows with configuration directly in Lighthouse without configuring these alerts in multiple admin portals.

By default, we include several sample alert types that can be modified to alert the appropriate users within the Managed Service Provider (MSP). MSPs can also create custom rules targeting tenants by name or, using tags which allow you to organize your tenants into management groups and configure who receives notifications when an alert happens.

 

Lighthouse provides the following alert types:

  • Risky Users
  • Devices without Antivirus Protection
  • Baseline Variance Detection
  • Non-Compliant Devices
  • Security Incidents
  • Active Threats on a Device

We will continue to add new alert types, and we always welcome Partner feedback if there are new alerts you’d like to see added. To provide feedback, visit https://aka.ms/lhfeedback.



Once your alert type is configured, you can select to alert all tenants, specific tenants, or tenants grouped by tag. Finally, you can configure the alert to either users or groups within your tenant or a third-party email address like your existing Professional Service Automation (PSA) or ticketing system.

 
Viewing and Managing Alerts within Lighthouse

For each created alert rule, MSPs can view and action the alert directly within a single page in Lighthouse. Our Alert page provides a historical view of alert resolution rates and the ability to investigate each alert further.

 

When you select an alert in the grid, you can easily see information on the alert rule that triggered that entry. A link to the impacted user or device is provided so you can take the appropriate action to bring your customer back into a healthy state.

 

We also allow you to set the alert status and severity, assign the alert to a user, and add additional comments to the alert to use for things like notes or resolution steps. 

 

Additionally, each alert has an entire history viewable to track when the alert was opened, any comments added, and an audit log of updates made to the alert. 

 

 

We're excited to bring this multi-tenant alert capability to Lighthouse and help empower MSPs to integrate alerts from Lighthouse into their everyday workflows. We look forward to expanding on this feature as Lighthouse continues to expand its features and .

 

To learn more about Microsoft 365 Lighthouse and our new alerting feature:

Updated Apr 18, 2025
Version 2.0
  • Bakerthejosh's avatar
    Bakerthejosh
    Copper Contributor

    Would be great if service health notification email alerts added to the list.

  • DenysUtkin's avatar
    DenysUtkin
    Copper Contributor

    Hey, any advice as to why i am not getting the notification in my admin mailbox?

    Tried to configure everything several times, but nothing helps.

  • DenysUtkin's avatar
    DenysUtkin
    Copper Contributor

    Hey, I have a problem where I don't receive any messages from Lighthouse at all.

    Already set up a bunch of notification options and specified my email address.

    Maybe something else needs to be activated?

  • neranjanw029's avatar
    neranjanw029
    Copper Contributor

    Kat_Martin I've set up alerts to see the content of email alerts. However, I am not getting directed to the particular alert when I click on "View Alert". Instead, it just takes me to lighthouse portal, so I would like to know whether this is the expected behaviour.  

     

    PS: My account has all the necessary permissions to view alerts of all the tenants. 

     

     

  • Derek Gabriel, Thank you for your comment and feedback. Your feedback has been noted and added to our backlog for further investigation.

  • Derek Gabriel's avatar
    Derek Gabriel
    Copper Contributor

    In that same vein as David_Swenson, it would be really nice if there was a mechanism to migrate from existing per-tenant alerts which were already in place, to avoid duplicating effort having to do them all manually.

  • David_Swenson's avatar
    David_Swenson
    Steel Contributor

    This feature works wonderfully and has made managing our Tenants so much easier as an MSP. Would it be possible to find a way to make it clearer while the MSP is setting up all the services within the Tenant that Service Providers should use Lighthouse to configure Alert rules and not use the built-in Alert features within the various wizards across Microsoft Admin Portals?