New! Centralized Agent Dashboard and Enhanced Reporting

Microsoft

Dec 09, 2025

Track Adoption Trends and Export Insights with Copilot and Agent Analytics

At Ignite 2025, we unveiled key updates to Copilot and Agent Analytics, introducing new features designed to address a critical challenge facing organizations in their AI transformation journey: the need for actionable, transparent insights into Copilot and agent impact and adoption.

These enhanced Copilot and Agent Analytics features empower IT, business leaders, and analysts to track usage trends, adoption benchmarks, and agent performance across Microsoft 365 Copilot and Copilot Chat, all through intuitive dashboards and robust reporting tools. And by enabling customers to export data for custom analysis in their own systems, Copilot and Agent Analytics gives organizations the flexibility needed to optimize AI deployment, measure impact, and drive data-driven decisions at scale.

The latest Copilot and Agent Analytics updates introduce the following key tools and features:

Copilot Chat Reporting: Track adoption trends, retention, and group comparisons for Copilot Chat and Microsoft 365 Copilot in the Copilot Dashboard.
Copilot Benchmarks: See how your organization’s Copilot adoption stacks up internally and against peer companies to assess where you stand with AI transformation.
Agent Dashboard: A centralized view to measure agent adoption across your organization, identify your top performing agents, and deep dive into individual agent performance.
Readiness Recommendations: Get tailored guidance to maximize Copilot, Copilot Chat, and agent utilization in a revamped readiness page in the Copilot Dashboard.
Export Functionality: Download Copilot Dashboard data as a CSV file for custom reporting and deeper analysis.
Copilot Analytics in Graph API: Access Copilot Analytics data to create custom reports and connect insights with your internal tools and datasets.

Together, these features give business leaders and analysts the clarity needed to optimize AI adoption and measure impact across their organizations.

Copilot Chat reporting

The Copilot Dashboard consolidates adoption metrics for both Microsoft 365 Copilot and Copilot Chat, giving business leaders a unified view of how these tools are used across their organization. Customers can use the insights from Copilot Chat reporting to assess overall AI adoption, improve enablement efforts for groups that are lagging, and optimize Microsoft 365 Copilot licensing by identifying your most active groups.

Instantly see which apps and surfaces employees use to interact with Copilot Chat and compare usage frequency and retention across different groups. Drill down to understand monthly and weekly trends and identify groups with the highest engagement.

Dive deeper into Copilot Chat trends by tracking monthly and weekly user intensity and retention, identifying which groups are most engaged, and spotting opportunities to expand adoption. These insights help organizations understand how Copilot Chat is driving productivity, where usage is strongest, and where additional support or licensing could have the greatest impact.

This update is Generally Available for customers with access to the Copilot Dashboard and 50+ M365 Copilot licenses.

Copilot Benchmarks

Business leaders want to know how they compare to others with AI transformation. Benchmarks in the Microsoft Copilot Dashboard put your adoption trends in context, so you can compare usage across internal cohorts and see how you stack up against similar organizations. Individual data is not shared and is only presented in aggregate at the group level, ensuring privacy.

With side‑by‑side views for the percentage of active Copilot users, adoption by app, and returning user rates, leaders get a clear signal of where Copilot is taking hold and where to focus enablement next. External views highlight performance against the top 10% and top 25% of peer companies as well as overall benchmarks, bringing needed clarity to your rollout goals.

Internal benchmarks use attributes like job function and region to provide relevant comparisons within your organization, while external benchmarks aggregate anonymized data from peer groups to ensure privacy. This dual approach gives leaders actionable context for setting goals and measuring progress.

With these insights, organizations can identify success stories, target training, and drive Copilot engagement where it matters most. Copilot Benchmarks is Generally Available, making it easier to operationalize data-driven adoption strategies.

Agent Dashboard

Agents are quickly becoming the next wave of AI innovation for organizations, taking on specific business processes, and increasing business capacity. Agents can come from a variety of sources and leadership wants one place to understand how agents are transforming their business.

The Agent Dashboard provides a single, centralized view for tracking agent activity and adoption across your organization. Leaders, AI adoption specialists, and analysts can instantly monitor key metrics — including active agents, user engagement, responses, usage retention, and shares — all in one place. The Agent Dashboard highlights top-performing agents based on active agents, active user count, and agent responses, making it easy to identify which agents are driving the most impact. The single view makes it easy to compare how different groups are adopting agents within their workflows, increasing productivity and driving AI innovation in your organization.

With top agent highlights you can learn about the top agents being used in your organization based on active user count, agent responses, and Copilot Credits consumed, while intuitive drilldowns give you the ability to dive deeper into each agent to learn more.

The initial release supports agents within Microsoft 365 Copilot, with plans to expand support to additional agent types and metrics in future updates. Private preview starts in December, with Public Preview and General Availability to follow in early 2026.

Revamped Readiness report for IT leaders

Improve AI utilization with administrative recommendations on the Readiness report in Copilot Dashboard.

The updated Readiness page provides IT leaders with tailored insights and step-by-step recommendations to maximize the use of M365 Copilot, Copilot Chat and agents.

IT leaders can see guidance to adjust Copilot settings to streamline deployment, enhance user experience, and maximize the use of Copilot. This feature rolled out in Private Preview in November.

Export data from Copilot Dashboard

Exporting Copilot Dashboard data is simple and fast—just download usage metrics as a CSV file for tailored reporting and deeper analysis.

Leaders, analysts, and admins with global access can quickly extract weekly Copilot metrics from the past six months, enabling tailored insights and trend analysis. This export capability empowers organizations to create advanced reports, track adoption patterns, and support transformation initiatives with data-driven decisions.

This feature rolled out in Private Preview in November, with Public Preview to follow this month.

Copilot Analytics in Graph API

Unlock deeper insights with Copilot Analytics endpoints now available in Microsoft Graph API, allowing users to build custom reports and integrate Copilot data seamlessly with internal tools and datasets.

Analysts can access the same robust metrics found in the Microsoft 365 Copilot usage report, including tenant-level counts of enabled and active users, as well as each user’s last activity date across Microsoft 365 apps.

As Copilot Analytics continues to evolve, expect a growing set of metrics and datasets designed to help you drive data-driven decisions and maximize the value of your AI investments.

Conclusion and resources

Copilot and Agent Analytics delivers unified, powerful platforms for organizations to accelerate their AI transformation. With the latest releases, leaders and analysts can now track adoption, compare performance, and create custom reports with ease.

These tools bring together actionable insights across Microsoft 365 Copilot, Copilot Chat, and agents, empowering every organization to optimize deployment, measure impact, and drive smarter, data-driven decisions. As Copilot and Agent Analytics continues to evolve, its expanding support for agent types and metrics will further enable organizations to maximize the value of Copilot, foster innovation, and confidently navigate the future of work.

Below are additional resources to help you on your journey: 