Over the past year, the MORSE team has been working in collaboration with the Windows Print team to modernize the Windows Print System. This new design represents one of the largest changes to the Wi...
Updated Dec 13, 2023
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I have EXACTLY the same issue it seems. I have a Brother printer. Try going to Settings, printers and scanners. At the bottom is More information and on mine is has a "? Scanners not appearing"
Can you see if you have the same symptom?
Gary
Hello, Raptor Guy,
I have been through this with the escalated team from Brother multiple times. It's not an official fix. But, the only method is what I described in my post which involves re-installing Windows which the Brother tech advised me to try, un-officially and it worked. But, not by downloading a fresh install of Windows 11 - you have to start with Windows 10 and only Windows 11 24H2 is offered for download from or re-install by Microsoft. So, if you reset your PC from Windows, it will just bring back 24H2.
Officially, Brother is waiting for Microsoft to fix it and it may take a few months unless you can roll back 24H2 update. The television stations should pick up on this and publicize it. Microsoft and their developer teams and project managers should be called to task for this irresponsible rolling out of a bad Windows update that had not been tested completely.
It's not just with Brother printers. Thousands, if not millions of printer models from dozens of manufacturers are having issues. In fact, that's an idea. I'm going to call the media and see if the television stations or somebody will pick up on it, so, it is more than a whisper that Microsoft is trying to keep quiet and maybe that will push them to fix it. They don't care about their customers.