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Intune Customer Success
2 MIN READ

Support Tip: Inconsistencies in reporting of Discovered apps

Intune_Support_Team's avatar
Intune_Support_Team
Silver Contributor
Sep 08, 2020

Updated 6/29/21: We are actively testing and baking a solution to improve the accuracy and timeliness of discovered apps. Though we don’t have any dates to currently share, stay tuned to this post and our In development docs for future updates.

 

Intune provides a host of application management features, such as app availability, App Protection Policies, and app inventory, among others. The Intune discovered apps pane displays a list of detected apps on your Intune managed devices. To learn more about discovered apps in Intune, see Intune discovered apps.

 

We were recently alerted to an issue whereby not all versions of applications are being reported, inconsistencies of information between Discovered apps report and Discovered apps per devices, and Discovered apps reported under devices blade differs from the actual device. Upon investigation, we discovered an issue with our data aggregation service not collecting all application information. In addition, since the data collection occurs every 7 days, feedback from admins was that they wanted to see applications from newly added devices or updated application versions.

 

Steps to reproduce:

  1. Sign in to the Microsoft Endpoint Manager admin center
  2. Select Apps > Monitor > Discovered apps
  3. View the # of devices with a specific app, then newly add that app to an Intune enrolled device
  4. Confirm that # Devices does not increase after Step 3

Note: The pane will update # Device after 7 days

 

Another way to verify:

  1. Select Apps > Monitor > Discovered apps report
  2. Compare the information displayed with the Device > iOS > Discovered apps

Please note that Android Enterprise Fully Managed and Dedicated devices do not report discovered apps so unfortunately, Intune cannot discover apps on these device types.

 

Upcoming improvements

Intune has been working on a solution to improve the accuracy and timeliness of discovered apps. We are currently architecting a new data pipeline that will create a more efficient data flow and expect to complete the work by early next calendar year. This work will directly result in the following:

  • Increased efficiency of the data pipeline which will drive improvements in reporting/data warehouse
  • Improved timeliness of discovered apps by reducing the data collection from every 7 days to every 24 hours
  • Improvements to the aggregation workflow in reporting
  • Addition of discovered apps from Android enterprise devices
  • Discovered apps data will be added to the Azure Log Analytics (Specialist) pipeline

 

Resources

 

Let us know if you have any additional questions on this by replying back to this post or tagging @IntuneSuppTeam out on Twitter.

 

Post Updates:

6/29/21 - We are actively testing and baking a solution to improve the accuracy and timeliness of discovered apps. Future updates can be found in the update text at the beginning of this post.

Updated Nov 30, 2023
Version 5.0

31 Comments

  • matthewobrien8's avatar
    matthewobrien8
    Copper Contributor

    Hi Intune_Support_Team is there any update on this? We need to be able to report on what application versions we have out there, so we can track down any vulnerabilities we might have. At current we only have 60 devices showing a reasonable number of discovered apps, even then the app versions don't correspond with what is installed on the device. The other 800 plus devices just show the built in Microsoft apps, as discovered apps and nothing else. It's going to be unlikely we can move to a fully intune managed environment until this is fixed.

  • Intune_Support_Team 

     

    1. Select Apps > Monitor > Discovered apps report <<<< is no longer available

     

    Your message is a bit confusing. You say :

    "Please note that Android Enterprise Fully Managed and Dedicated devices do not report discovered apps so unfortunately, Intune cannot discover apps on these device types."

     

    Wheres, this documentation (https://docs.microsoft.com/en-us/mem/intune/apps/app-discovered-apps#details-of-discovered-apps) clearly states that: 

    " On corporate devices, any app whether it is a managed app or not is collected for this report. "  it also states that "Only apps installed in the Android Enterprise fully managed work profile". 

     

    Please clarify which Android Enterprise enrolment method is capable of recording information about personal Discovered apps.

     

     

    Regards

  • PKlapwijk, the Apps list and "Monitor" reports are separate reports from Discovered Apps. Currently, the Discovered Apps aggregate list and the per-device list are inconsistent due to infra challenges. In the future, we plan to bring consistency to these 2 reports.

  • Tuukka Tiainen's avatar
    Tuukka Tiainen
    Copper Contributor

    Hi Intune_Support_Team ,

     

    We have been struggling with Win32 Discovered Apps feature quite a while now. Patch management and application life cycle management is very important for us and therefore we would like to have an access to relevant Win32 app inventory. The base feature for this seems to be valid but Discovered Apps for Win32 is inaccurate for all the tenants we manage. The biggest problem in my opinion is that the Discovered Apps view multiple version of the same application. It seems that for example Google Chrome will list all the previous versions as well even though it has been updated to the latest one.

     

    Are there any updates on this matter? We have opened multiple support tickets on this topic in the past.

  • AleksandrBP's avatar
    AleksandrBP
    Copper Contributor

    Hi Intune_Support_Team ,

    Reading through Microsoft Intune documentation on discovered apps it is noticeable that the functionality is different between iOS and Android
    https://docs.microsoft.com/en-us/mem/intune/apps/app-discovered-apps
    Are there any plans to bring Android Work Profile in line with iOS, where all apps on a users corporate mobile can be viewed? 
    You wrote Android Enterprise Fully Managed and Dedicated devices do not report discovered apps, is it corporate-owned platform limitation? Will it be improved in future by you or Google?